What are the responsibilities and job description for the Club Manager position at Planet Fitness - PF Baseline Fitness?
Benefits :
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Vision insurance
401(k)
Bonus based on performance
Free uniforms
Paid time off
Training & development
Wellness resources
Job Title : Club Manager
Reports to : District Manager
Status : Full Time / Supervisor / Exempt / Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
Recruit, hire, train, schedule and supervise team members.
Member service oversight making sure all team members are providing a great customer service experience at all times.
High involvement in all front desk related tasks : greeting and welcoming members, gym tours, member service issues / questions, etc.
Provide support for team members and club members.
Create and maintain a positive image for the club.
Coaching and counseling performance to help achieve company standards.
Ensure prompt opening / closing of gym.
Ensure staff are aware and trained on all current marketing promotions.
Finish manager portion of onboarding, in Paycom, for all new hires.
Ensure the club is open and staffed during all hours of business.
Ensuring self and team members are implementing and adhering to all company policies and procedures.
Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication : Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
Honesty and good work ethic
At least 1 year of equivalent managerial experience
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Club Manager?
Sign up to receive alerts about other jobs on the Club Manager career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Club Manager.
Click the checkbox next to the jobs that you are interested in.
