What are the responsibilities and job description for the Club Manager position at Planet Fitness - PF Baseline Fitness?
Job Description
Job Description
Job Summary
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Staff Management
Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
Administration and processing of all weekly / bi-weekly employee payroll.
Resolve employee issues or concerns.
Manage disciplinary / termination activities.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Ensure safety of employees, members and club property.
Determine and communicate equipment repair in a timely manner.
Qualifications / Requirements
Physical Demands
Other
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