What are the responsibilities and job description for the Team Lead position at Planet Fitness - PF Baseline Fitness?
Job Description
Job Description
Job Title : Team Lead
Reports to : Club Manager
Status : Full Time / Supervisor / Non -Exempt
Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience.
Essential Duties and Responsibilities
- Assist in training and developing staff.
- Assist in member service oversight making sure all staff provide great customer experience.
- Very involved in front desk related tasks :
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Essential Behavior Requirements
Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication : Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
