What are the responsibilities and job description for the Club Manager position at Planet Fitness - United FP Management, LLC?
Title: Club Manager
Department: Operations
Reports to: District Manager
FLSA Status: Exempt
If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls Club (because they don’t judge either), then this may be your dream job! United FP believes that everyone is a leader. We define leadership as influence, which is independent of hierarchy and can be used positively regardless of the situation.
Growing Leaders
As a Club Manager for United FP your role will be to lead and support your team of employees running your Club operation. You will champion and embody our culture, mission, and values. You will inspire your team to deliver customer service excellence 1% and ensure we deliver a “Judgement Free” member experience. You will influence performance through coaching feedback. You have a passion for people and helping them grow their skills because our greatest asset is our people.
Your roles and responsibilities will include:
United FP Management, LLC (“UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. United FP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across 192 clubs. UFP is diversely positioned across 14 states – Arizona (44 clubs) and Texas (30 clubs) represent its two largest markets – and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. United FP is headquartered in Austin, Texas.
United FP Management, LLC is owned by American Securities, a leading U.S. private equity firm that invests in market- leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai.
About Planet Fitness
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.
Department: Operations
Reports to: District Manager
FLSA Status: Exempt
If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls Club (because they don’t judge either), then this may be your dream job! United FP believes that everyone is a leader. We define leadership as influence, which is independent of hierarchy and can be used positively regardless of the situation.
Growing Leaders
As a Club Manager for United FP your role will be to lead and support your team of employees running your Club operation. You will champion and embody our culture, mission, and values. You will inspire your team to deliver customer service excellence 1% and ensure we deliver a “Judgement Free” member experience. You will influence performance through coaching feedback. You have a passion for people and helping them grow their skills because our greatest asset is our people.
Your roles and responsibilities will include:
- Recruit and hire enthusiastic team members who believe in our PF philosophy and want to help people live healthier lives.
- Develop and lead your team to take ownership of the business by providing an exceptional member experience in a clean, judgement-free environment.
- Lead by example. Do what you want your people to do in all aspects of your operation.
- Develop a sense of “family” with your team and members by honoring our United FP mission and living our Core Values.
- Grow your business and deliver results through sales related initiatives and managing controllable cost.
- Your schedule will vary. Shifts could involve any of our hours of operation, including weekends and holidays.
- United FP offers competitive salaries, performance incentives, relocation packages, medical insurance, PF Black card membership, plus, a generous 401K matching program.
- United FP is committed to developing our people. Everyone is a leader here. Everyone has influence. We provide world-class leadership development programs.
- Birthdate that confirms you are a minimum of 18 years of age.
- 1 years industry experience
- Experience in customer service, operations and leading teams. Demonstrates initiative and strong communications skills.
- Understanding the physical demands may involve but are not limited to, communicating, standing, walking,bending, lifting up to 50 lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
- Great organizational, relationship building and problem-solving skills.
- English language; ability to speak, understand, read and write. Bilingual - Spanish helpful.
- Minimum High School diploma or GED equivalent.
United FP Management, LLC (“UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. United FP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across 192 clubs. UFP is diversely positioned across 14 states – Arizona (44 clubs) and Texas (30 clubs) represent its two largest markets – and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. United FP is headquartered in Austin, Texas.
United FP Management, LLC is owned by American Securities, a leading U.S. private equity firm that invests in market- leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai.
About Planet Fitness
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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