Area Director

Description

Based in Philadelphia Designated Market Area. 

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170 Planet Fitness clubs throughout the eastern U.S.  At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.  

 Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive Pay
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member

Job Summary:  

The Area Director is responsible for ensuring that each club in their region is set up for success to achieve the company financial, operational, and cultural goals. They have the responsibility of developing & maintaining operational best practices, policies and procedures and ensuring that club management is trained and developed to effectively manage and lead their clubs. The Area Director represents and upholds the National Fitness Partners Mission and Core Values. This position reports directly to the Regional Director of Operations.  

Essential Job Functions:  

• Uphold and maintain PFHQ & NFP club level brand standards and operational standards.  

• Complete club BERs on time; hold clubs accountable to NFP/PF standards.  

• Drive performance management within region ensuring processes are upheld and timelines are met.  

• Support and help drive employee engagement within the clubs.  

• Resolve all member complaints/surveys in a timely manner.  

• Maintain acceptable staff turnover within the region.  

• Ensure all club locations are running the proper club schedules and that payroll hours are held within budget.  

• Keep staff updated with NFP and PF policies and procedures and internal NFP company communications.  

• Review club payrolls for accuracy; ensure they are submitted by payroll department deadlines.  

• Conduct weekly operations meeting with club management.  

• Train club staff as needed on club operations and HR processes and procedures.  

• Partner with Human Resources Manager on employee relations issues.  

• Partner with marketing to provide support with club promotions.  

• Additional responsibilities may be required.  

• Drive club/region’s overall performance and profitability year over year. 

Qualifications

Job Requirements:  

• Superior customer service skills, preferably in the fitness industry.  

• High school education.  

• Bachelor’s degree in job related field preferred.  

• Experience working as a multi-unit manager within Planet Fitness and/or the retail service industry.  

• Exceptional leadership, diplomacy and listening skills.  

• Strong computer proficiency (Microsoft Site).  

• Valid driver’s license; ability to travel to and work from clubs within region  

Physical Demands:  

• Ability to lift up to 80 lbs.  

• Walking and standing for prolonged periods of time.  

• Crouching, bending, using hands to pinch and grasp