Assistant General Manager

Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating 41 clubs in Florida, Georgia, South Carolina, Puerto Rico, and Canada. We are focused on being the premier operator of Planet Fitness clubs, and look to live out our mission:

“To create and foster an environment where everyone can enrich their life through fitness”

With more than 2,400 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market.

General Responsibilities:

The Assistant General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results- oriented and committed to quality service.

Anticipated responsibilities outlined below.

Duties & Responsibilities

• Involved in all front desk related activities such as:
• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including, but not limited to:
• Answering phones in a friendly manner and assisting callers with a variety of questions.
• Checking members into the system.
• Providing prospective members tours of the facility.
• Signing-up new members.
• Keep the gym and all equipment extremely clean and in good working order.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner
  
  
  

Qualifications/Requirements

• Employees:
• Interview, train and develop a high performing staff consisting of Front Desk Associates, and Fitness Trainers.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Resolve employee issues or concerns.
• Manage cash drawer and deposit procedure.
• Cleanliness:
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Supervise correct cleaning and daily round logs.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• 1 year Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
• Comfortable working a flexible rotating schedule
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma Or Equivalent required
• Ability to travel to other clubs as needed
• Current CPR Certification required or willingness to get certified upon hire
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
  
  
  

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.