Customer Service Associate

Job Description
As a Member Services Representative, you will be responsible for ensuring an exceptional member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This includes greeting members and guests in a friendly manner, answering phones, checking members in, and responding to member questions and concerns in a timely and professional manner.

Responsibilities include:

1. Greeting members and guests in a friendly manner and making everyone feel comfortable and welcome.
2. Answering phones in a friendly manner and assisting callers with a variety of questions.
3. Checking members in, touring, and signing up new members, logging amenities, and communicating updates and events to members and guests.
4. Responding to member questions and concerns in a timely and professional manner.
5. Conducting beverage or merchandise purchases on the point-of-sale system.
6. Utilizing the POS system to assist with new membership cards, change of address, and billing or payment questions.

Qualifications & Requirements

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers.
• Prior Customer Service experience preferred.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are a must.