What are the responsibilities and job description for the Customer Service Representative Overnight position at Planet Fitness?
Job Summary
We are seeking a highly motivated Member Services Representative to join our team of dedicated and enthusiastic professionals. As a key member of our staff, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests. Your primary duties will include:
Key Responsibilities
Your responsibilities will include:
Requirements
To succeed in this role, you must possess excellent communication skills, be able to work well under pressure, and have a strong attention to detail. Prior customer service experience is preferred, but not required. You should be at least 18 years old, hold a high school diploma or equivalent, and have a valid driver's license (if applicable). A positive and professional attitude is a must.
Benefits and Perks
As a valued member of our team, you will enjoy a range of benefits, including medical, dental, and vision insurance, paid time off, and a free Black Card membership. We also offer 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, and other perks. Join us and become a part of something amazing!
Work Environment
Our facilities are designed to provide a welcoming and non-intimidating environment for our members. You will work in a fast-paced atmosphere, interacting with members and colleagues on a daily basis. You must be able to stand for long periods, walk frequently, and lift moderate amounts of weight (up to 50lbs).
We are seeking a highly motivated Member Services Representative to join our team of dedicated and enthusiastic professionals. As a key member of our staff, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests. Your primary duties will include:
- Welcoming members and guests in a friendly and inviting manner.
- Assisting members with various tasks, such as checking them in, answering questions, and resolving issues.
- Maintaining a clean and organized facility, including the front desk area and lobby.
Key Responsibilities
Your responsibilities will include:
- Delivering exceptional customer service to members and guests.
- Responding to member inquiries and resolving issues in a timely and efficient manner.
- Maintaining accurate records and reports, as needed.
Requirements
To succeed in this role, you must possess excellent communication skills, be able to work well under pressure, and have a strong attention to detail. Prior customer service experience is preferred, but not required. You should be at least 18 years old, hold a high school diploma or equivalent, and have a valid driver's license (if applicable). A positive and professional attitude is a must.
Benefits and Perks
As a valued member of our team, you will enjoy a range of benefits, including medical, dental, and vision insurance, paid time off, and a free Black Card membership. We also offer 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, and other perks. Join us and become a part of something amazing!
Work Environment
Our facilities are designed to provide a welcoming and non-intimidating environment for our members. You will work in a fast-paced atmosphere, interacting with members and colleagues on a daily basis. You must be able to stand for long periods, walk frequently, and lift moderate amounts of weight (up to 50lbs).
