What are the responsibilities and job description for the Fitness Center Customer Service Representative position at Planet Fitness?
Job Summary
The Fitness Center Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities:- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner.
