What are the responsibilities and job description for the Fitness Club Ambassador position at Planet Fitness?
Job Summary
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. You will be the face of our club, ensuring that every interaction is positive and memorable.
Key responsibilities include:
- Greeting members and guests warmly and assisting them with any questions or concerns
- Helping to promote our Judgement Free Zone by connecting with members on the club floor and offering support in their fitness journeys
- Resolving member concerns and escalating issues to management as needed
Requirements
To be successful in this role, you should have:
- Excellent communication and interpersonal skills
- A passion for delivering exceptional customer service
- Ability to work independently and as part of a team
- Basic computer proficiency
- Willingness to become CPR/AED certified (training provided by Planet Fitness)
