What are the responsibilities and job description for the Fitness Experience Ambassador position at Planet Fitness?
Company Overview: Planet Fitness is a leading fitness center franchise that provides an affordable, high-quality fitness experience to its members. We are committed to creating a Judgement Free Zone where people can feel comfortable and motivated to reach their fitness goals.
Job Description: As a Member Services Representative at Planet Fitness, you will be responsible for providing exceptional customer service to our members and guests. Your primary goal will be to create a positive and welcoming environment that makes our members feel valued and appreciated.
Key Responsibilities:
Required Skills and Qualifications:
Benefits: As a Member Services Representative at Planet Fitness, you will enjoy a range of benefits, including flexible scheduling, health insurance, paid time off, training and development opportunities, and more.
Miscellaneous: You will be expected to track Key Performance Indicators, such as guest counts, cancels, and info calls. Additionally, you will assist with inventory counts, uphold the positive culture of Planet Fitness, and represent the core values of the company.
Job Description: As a Member Services Representative at Planet Fitness, you will be responsible for providing exceptional customer service to our members and guests. Your primary goal will be to create a positive and welcoming environment that makes our members feel valued and appreciated.
Key Responsibilities:
- Greet members and guests, provide exceptional customer service, and make them feel comfortable and welcome.
- Answer phones in a friendly manner and assist callers with various questions.
- Check members in, tour new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Explain and promote our unique fitness instruction classes to our active and new members.
Required Skills and Qualifications:
- Positive, friendly attitude.
- Must be 18 years of age or older.
- Basic computer proficiency with an eye for accuracy.
- Punctuality and reliability are must-haves.
- Exceptional customer service skills; able to interact positively and professionally with members and co-workers.
- Positive leadership and diplomacy.
- Problem-solving skills.
Benefits: As a Member Services Representative at Planet Fitness, you will enjoy a range of benefits, including flexible scheduling, health insurance, paid time off, training and development opportunities, and more.
Miscellaneous: You will be expected to track Key Performance Indicators, such as guest counts, cancels, and info calls. Additionally, you will assist with inventory counts, uphold the positive culture of Planet Fitness, and represent the core values of the company.
