What are the responsibilities and job description for the Fitness Experience Coordinator position at Planet Fitness?
Company Overview
Planet Fitness is a leading American fitness center franchise with locations across the country. Our gyms feature state-of-the-art equipment and certified trainers to support our members' fitness goals.
Job Summary
The Member Services Representative role at Planet Fitness involves delivering exceptional customer experiences to members, prospective members, and guests by providing a superior level of service.
Key Responsibilities
•Greet and serve members with professionalism and positivity
•Manage front desk activities efficiently
•Facilitate account updates and respond to member inquiries in a timely manner
•Maintain the cleanliness and organization of the club
Physical Demands
•Prolonged standing and walking during shifts
•Frequent communication with members and staff
•Occasional lifting of up to 50 lbs
Requirements
What We Offer
We strive to create a supportive environment where our members can achieve their health and wellness goals.
Planet Fitness is a leading American fitness center franchise with locations across the country. Our gyms feature state-of-the-art equipment and certified trainers to support our members' fitness goals.
Job Summary
The Member Services Representative role at Planet Fitness involves delivering exceptional customer experiences to members, prospective members, and guests by providing a superior level of service.
Key Responsibilities
•Greet and serve members with professionalism and positivity
•Manage front desk activities efficiently
•Facilitate account updates and respond to member inquiries in a timely manner
•Maintain the cleanliness and organization of the club
Physical Demands
•Prolonged standing and walking during shifts
•Frequent communication with members and staff
•Occasional lifting of up to 50 lbs
Requirements
- Customer service experience preferred
- Basic computer skills
- A passion for fitness and wellness
- Punctuality and reliability are essential
- Exceptional customer service skills, including positive interactions and problem-solving abilities
- Strong listening and empathy skills
- Diplomacy and professional behavior in all interactions
- High School diploma or equivalent required, must be at least 18 years old
What We Offer
We strive to create a supportive environment where our members can achieve their health and wellness goals.
