Full Time Team Member (Flex Position)

Full-time Member Service representative schedule:

Monday - Friday 2pm - 10pm

Saturday - 12pm-7pm

Grow with us!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 100 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 100 locations in 6 states in great markets like Austin, Dallas, Raleigh, Virginia, Tulsa, and NW Arkansas. We are opening 10 new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

- Provide an exceptional customer service experience.

-Responsibilities include:

· Check members into the system.

· Take prospective members on tours then assist them with the new account sign-up process

· Facilitate needed updates to member’s accounts.

· Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

· Detailed cleaning in all areas of the facility.

Qualifications/Requirements-

· Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

· People with positive mental attitudes excel here!

· Customer service background preferred.

· Punctuality and reliability is a must.

· Demonstrate diplomacy in all interactions while using appropriate behavior and language.

· High School diploma/GED equivalent required.

· Must be 18 years of age or older.

Physical Demands

· Continual standing and walking during shift.

· Continual talking in person or on the phone during shift.

· Must be able to occasionally lift up to 50 lbs.

· Will occasionally encounter toxic chemic

Job Type: Full-time

Pay: $12.41 - $14.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• Full Time - Member Services Representative (Flex) (Monday- Friday 2pm-10pm) Saturday (2pm-7pm)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person

Salary : $12 - $14