What are the responsibilities and job description for the General Club Manager position at Planet Fitness?
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional ''Judgement Free member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Staff Management
- Schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
- Administration and processing of all weekly/bi-weekly employee payroll.
- Resolve employee issues or concerns.
- Manage disciplinary/termination activities.
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Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds. Make daily bank deposits.
- Prepare all HR related forms and send to Corporate Payroll Team.
- Track statistics and reports (weekly, monthly, annually).
- Backup support for any employee who is absent.
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance - First of the month following hire date
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
- 401k plan after 3 months of service
Qualification Requirements
- Must have a satisfactory background check.
- Superior customer service skills, preferably in the fitness industry.
- Punctuality and reliability is a must.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency.
- Hard working, enthusiastic, energetic, upbeat, and positive attitude!
- Strong problem resolution skills.
- Current CPR Certification required (employer-provided).
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
How to Apply:
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
E-Verify STATEMENT:
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
EOE STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
