What are the responsibilities and job description for the General Manager-Staunton, VA position at Planet Fitness?
Grow with us!
We are looking for leaders!
Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a General Manager! You will get an amazing opportunity to oversee and operate a Planet Fitness facility, develop team members, and provide world class customer service!
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!
See for yourself!
What are you waiting for? APPLY TODAY!
Essential Duties and Responsibilities- Provide an exceptional customer service experience.
- Recruit, hire, and train an entire team of high performers.
- Oversee, manage, and develop your Assistant Manager and team members.
- Create and manage team schedules.
- Ensure entire team is providing a world class member experience at all times.
- Resolve member, staff, and club issues, concerns, and challenges, as they arise.
- Lead your team in Front Desk-related activities including but not limited to:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process.
- Facilitate needed updates to members’ accounts.
- Contribute to and oversee detailed cleaning in all areas of the facility.
- Complete Supply Orders, within club needs and budget parameters.
- Track club statistics and reports (weekly, monthly, and annually).
- Provide support to the entire team.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
Job Type: Full-time
Pay: $43,888.00 - $55,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Required)
Ability to Relocate:
- Staunton, VA 24401: Relocate before starting work (Required)
Work Location: In person
Salary : $43,888 - $55,000
