Information Technology Systems Analyst

Description

Company Overview 

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating 50 Planet Fitness clubs in Florida, Georgia, South Carolina, Oregon, Puerto Rico, and Canada. At EMF we look to live out our mission statement: 

“to create and foster an environment where everyone can enrich their life through fitness”

With more than 2,400 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world.  Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market.  Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®. 

Position Overview: 

The Information Technology Systems Analyst will design and implement scalable IT systems, manage projects, and provide support, ensuring alignment with business objectives and security standards. Interacting daily with all levels of Easy Mile Fitness workforce, from C-level to on-site staff. Working to efficiently close tickets with high level of accuracy, this role will perform a wide range of technical computing and information systems support, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. The IT - Systems Analyst diagnoses mechanical, hardware, software, and system failures.

A successful candidate will have at least 5 years of IT - Systems Analyst / Architect experience. The candidate will analyze, design, and implement IT systems. This role involves gathering requirements, creating architectural models, managing projects, and providing ongoing system support. Strong technical, analytical, and communication skills are essential, along with experience in system design and project management.

This position is located in Boston, with four days in office.

Responsibilities 

• System Analysis
  • Partnering with PFHQ and trade partners to stay current on new requirements.
• System design and architecture
  • Auditing both PFHQ and EMF Means and Methods for IT Standards with monthly updates to stakeholders.
• Implementation and Integration
  • Managing timeline, updates, and budget for these integrations.
• Project Management
• Support and Maintenance
  • Hardware management
    • MDM
    • RMM
    • VOIP
  • IT Work Orders
    • Managing all IT issues through CMMS software. Assigning work orders to internal staff and scheduling trade partners as needed. Working with site staff to do initial troubleshooting. Work with team members via remote tool to access device.
• PCI Compliance
  • Set up bi-annual internal audits of hardware, and PCI scans that are reported to PFHQ and EMF with results and action items, updates in new policies, and training of club leadership. Provide content to newsletter once a quarter on how to stay safe from cyber-attacks
• Vendor Management
  • AV
  • ISP
  • Cable and Satellite
  • VOIP
  • Digital Vendors, Etc.
• Microsoft 365/Email/SharePoint Management
• Phone system management
• Point of Sale Administrator

Qualifications

• Minimum of 5 years of experience in systems analysis, design, and architecture.
• Proficiency in system modeling and design tools (e.g., UML, ERD).
• Experience in LAN/WAN and basic network troubleshooting 
• Strong understanding of software development methodologies (e.g., Agile, Scrum, Waterfall).
• Experience in workstation and laptop hardware support, including backup software configuration experience with common data protection applications 
• Experience with Anti-Virus configuration with more than one A/V solution 
• Experience with various programming languages and technologies (e.g., Java, Python, SQL, Cloud services).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Project management experience and familiarity with project management tools.
• Knowledge of IT security principles and best practices.
• Ability to work independently and as part of a team.
• Relevant certifications
• Experience with enterprise architecture frameworks
• Familiarity with data modeling and database design
• Business acumen; translating business requirements into related solutions  
• Knowledge of DevOps practices and tools
• Experience in a specific industry (e.g., health and fitness, finance, manufacturing).

Physical Requirements:

• Prolonged periods sitting at a desk and/or working on a computer
• Must be able to lift up to 50 pounds at times
• Must be able to access and navigate all areas of the facilities
• Must be able to access all parts of the company equipment

 Benefits (i.e. The Fun Stuff!) 

• Work Environment: Located in downtown Boston in a new office with iced coffee on-tap, it is a fun & engaging work environment with a small and dynamic team.  
• Fun & Fast Paced: Must be comfortable wearing several hats and getting your hands dirty. A growing organization where everyone is helping to build the organization. Get used to multi-tasking. 
• Paid Time Off: Unlimited PTO! It's your time, you decide how to use it. We work hard and want to make sure our staff take the time they need to relax. 
• Healthcare Insurance: A competitive Medical, Dental, and Vision Insurance Program is available to all our Employees.
• Retirement: 401(K) and Roth Retirement Savings Plan with competitive company match 
• Free Planet Fitness Membership: Ultimately, we want all our staff to be raving fans of PF. Enjoy a Black Card membership on us!