What are the responsibilities and job description for the Member Services position at Planet Fitness?

Responsive recruiter

Benefits :

Flexible schedule
Health insurance
Paid time off
Training & development

ArThursdaye you interested in fitness and wellness?

Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!

Job Summary

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

Hours Monday-Thursday 2 : 30pm-10.30pm, Friday 1 : 30pm-9.30pm

Reports To

Club Manager and Assistant Club Manager

Essential Duties and Responsibilities

Customer Service / Front Desk Activities

Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.

Respond to member questions and concerns in a timely and professional manner.

Conduct beverage or merchandise purchases on the point of sale system.

Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.

Adhere to policies and procedures outlined in the employee handbook.

Exceed the minimum required daily statistics.

Assess and assist in emergency medical situations as per training.

Uphold rules and policies in the facility.

Provide backup support for any employee who is absent.

Uphold integrity and security of sensitive company documents.

Lead by example and maintain consistent accountability.

Communicate between staff members any changes or information that is pertinent to their positions.

Member Accounts

Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Check members into fitness classes daily using Datatrak systems.

Create new memberships and guest accounts for members.

Uphold integrity and security with member documents and sensitive information at all times.

Club Cleanliness and Maintenance

Keep the front desk area and lobby clean and orderly.

Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

Clean all exercise equipment and tanning beds.

Clean restroom and wet area and keep stocked.

Complete daily and weekly cleaning responsibilities.

Complete walkthroughs of club every 20 minutes.

Miscellaneous

Track Key Performance Indicators such as guest counts, cancels, info calls

Assist with inventory counts.

Uphold the positive, energetic, upbeat culture of Planet Fitness.

Be a brand ambassador by leading a judgement free lifestyle.

Be aware of all marketing efforts including enrollment rates.

Qualifications / Skills

Positive friendly attitude

Must be 18 years of age or older

Basic computer proficiency with an eye for accuracy

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Positive leadership and diplomacy

Problem solving

Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability

Physical Demands

Visible continuous activity during shift

Continual talking in person or on the phone to members during shift

Must be able to lift up to 50 lbs.

Frequent climbing, balancing, kneeling and crouching during shift

Frequent cleaning of equipment and facilities

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Apply for this job

Receive alerts for other Member Services job openings

Member Services

What are the responsibilities and job description for the Member Services position at Planet Fitness?

What is the career path for a Member Services?

Job openings at Planet Fitness

Not the job you're looking for? Here are some other Member Services jobs in the Falmouth, ME area that may be a better fit.

We don't have any other Member Services jobs in the Falmouth, ME area right now.

AI Assistant is available now!