What are the responsibilities and job description for the Membership Experience Coordinator position at Planet Fitness?
Job Title: Front Desk Associate
Location: [Insert Location]
Job Type: Full-time
Hours: Monday-Friday, 4:45AM-1PM
About the Job
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, guests, and fellow team members. Your primary duties will include greeting members and guests, promoting our Judgement Free Zone, resolving member concerns, and performing various administrative tasks.
Responsibilities
Requirements
To be successful in this role, you will need to possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences. Additionally, you should be able to work effectively in a fast-paced environment, multitask, and maintain confidentiality when handling sensitive information.
What We Offer
As a valued member of our team, you can expect to receive competitive compensation, comprehensive training, and opportunities for growth and development. We also offer a range of benefits, including free Black Card membership, 401(k) and Roth retirement savings plan, employee perks and discounts, engaging team-building competitions and social events, and more.
About Us
Planet Fitness is a leading fitness center chain that offers an affordable, high-quality fitness experience in a welcoming and judgement-free environment. Our mission is to enhance people's lives by fostering a supportive community where everyone feels at home.
Location: [Insert Location]
Job Type: Full-time
Hours: Monday-Friday, 4:45AM-1PM
About the Job
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, guests, and fellow team members. Your primary duties will include greeting members and guests, promoting our Judgement Free Zone, resolving member concerns, and performing various administrative tasks.
Responsibilities
- Greet members and guests as they enter and exit the club, assisting them with any questions or concerns.
- Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
- Resolve member concerns and escalate to a manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Perform prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
Requirements
To be successful in this role, you will need to possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences. Additionally, you should be able to work effectively in a fast-paced environment, multitask, and maintain confidentiality when handling sensitive information.
What We Offer
As a valued member of our team, you can expect to receive competitive compensation, comprehensive training, and opportunities for growth and development. We also offer a range of benefits, including free Black Card membership, 401(k) and Roth retirement savings plan, employee perks and discounts, engaging team-building competitions and social events, and more.
About Us
Planet Fitness is a leading fitness center chain that offers an affordable, high-quality fitness experience in a welcoming and judgement-free environment. Our mission is to enhance people's lives by fostering a supportive community where everyone feels at home.
