What are the responsibilities and job description for the Overnight Team Member position at Planet Fitness?
Who we are
Planet Fitness is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable, and non-intimidating gym environment for everyone. Our franchise opened its first location in April 2011 in Vancouver, WA.
At Planet Fitness, we pride ourselves on building an atmosphere of positivity and inclusivity in our business. Our company culture is shaped around equity, hard work, and trust. As we believe growth comes from service excellence, our company is focused on training and developing our team to deliver the best member experience. Planet Fitness is a place for motivated team members who possess a passion for health and wellness, great customer service and hunger for growth and development.
About this role
As a Team Member, you will be responsible for maintaining two key components of the brand:
1) Friendliness: We create a positive Member experience by providing world-class customer service to PF Members, Guests, and Prospects.
2) Cleanliness: We hold ourselves to the highest standard of cleanliness, and our members do as well! We focus on everything from the High-Impact Areas (Front Desk, BCM Spa, Locker Rooms) to the baseboards to underneath the treadmills. It is quite simply a prerequisite for a successful club, and it is fully expected that anyone and everyone on the team clean consistently.
Why you should join Planet Fitness!
You want to contribute to building an atmosphere of positivity and inclusivity and value a culture of equity, hard work, recognition, respect, and trust. Join an inclusive and casual team environment with co-workers who, like you, will help make us all great.
Work out for free and enjoy the Black Card amenities and the Generous PTO plan.
Build a career through advancement opportunities.
What you'll do
- Follow the 10/5 Rule: Intentionally acknowledge anyone within 5 feet, whether coming in/leaving the Club, out on the floor, or up at the Front Desk.
- Conduct accurate Tours and Info. Calls for Prospects through memorization of specific scripts.
- Handle all Front Desk activities, including: -Personalized check-ins for every Member, Guest, and Prospect. -Address security issues with check-ins (such as no photo on file) and overdue balances.
- Answer phones in a friendly manner and assist with various questions. -Take Prospects and Guests on tours, educate them on membership options, and get them signed up. -Facilitate updates to Member accounts, such as updating billing information or rewriting an agreement.
- Respond to member questions and concerns promptly and professionally and elevate to Assistant Manager or Manager as needed.
- Operate tanning booths and other amenities for Black Card Members.
- Assist in maintaining the cleanliness of all aspects of the club.
Qualifications/Requirements
- Punctuality and reliability is a must.
- Exceptional customer service skills; interacting positively and professionally with members and co-workers, exceeding Member expectations.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat attitude!
- Current CPR/AED Certification preferred.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 50 lbs occasionally.
- Will encounter cleaning agents during shift.
