What are the responsibilities and job description for the Shift Supervisor position at Planet Fitness?
Job Description
The shift supervisor plays a vital role in maintaining a positive store environment, ensuring fast and friendly service for both customers and team members.
Key Responsibilities:
- Maintains a clean, organized, and stocked environment.
- Performs all POS duties, including opening and closing procedures.
- Establishes effective communication amongst team members.
- Assists the store manager in maintaining proper coverage and schedules.
- Ensures cash handling procedures are upheld.
- Provides guidance and sets an example for team members to follow standard operating procedures.
Service Focus:
- Serves as a role model for outstanding customer service.
- Responds proactively to prevent customer service issues.
- Investigates and resolves customer incidents, documenting if necessary.
- Monitors, coaches, and encourages team members to meet service standards.
About Us:
Planet Fitness is a fitness center chain that values creating a Judgement Free Zone for its members. We're dedicated to providing a high-quality fitness experience and continuously seek top talent to join our team.
