What are the responsibilities and job description for the Telecom Engineer III position at Planet Forward?
IT Telecom Analyst - Data Job Summary
As a Tier II Network Operations Engineer, you will be the go-to expert for troubleshooting and resolving complex network issues. These can be related to WAN, LAN, routing, switching and wireless technologies.
This is a troubleshooting / break-fix role requiring a strong understanding of network protocols. This position is responsible for the operational support of complex enterprise network solutions. This position requires a thorough understanding of TCP / IP, routing, switching, wireless, and a general understanding of datacenter and network security technologies. Familiarity with network automation and monitoring are additional skills that are highly valued. The successful candidate will be a self-starter who excels with little supervision and works with small teams using Agile engineering principles.
Responsibilities
Support internal data networks with focus on improving reliability Troubleshoot LAN, WAN and wireless network performance issues Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators Provide timely resolution to trouble tickets Contributes to and participates in network improvement initiatives Participates in on-call rotation duties Collaborate across all tiers of operations organization
Basic / Required Qualifications
Bachelors degree in Information Technology from a four-year college In addition to required degree, two (2) years minimum of related work experience In lieu of Bachelor's degree AND two (2) years minimum of related work experience listed above, High School / GED AND six (6) years minimum related work experience Networking Protocols : Proficiency in understanding, configuring and troubleshooting networking protocols and technologies. Routing and Switching : Ability to troubleshoot complex routing and switching issues. LAN / WAN Technologies : Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies, including VLANs, Ethernet, MPLS, ACI, ISE and SD-WAN. ACI : Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, application policy infrastructure controllers (APICs), and tenant configurations. Wireless Networking : Familiarity with wireless standards, wireless security protocols, and wireless network configuration and troubleshooting. Network Monitoring and tools : Proficiency in using networking tools to proactively identify and resolve network performance issues (ThousandEyes, LiveAction, Solarwinds, Wireshark etc.).
Network Troubleshooting : Strong problem-solving skills to diagnose and resolve network connectivity and performance issues in a timely manner. Network maintenance : experience with performing Cisco IOS updates. Continuous Learning : A commitment to staying updated with the latest networking trends, technologies, and best practices.
Desired Qualifications
Industry certifications such as CCNA, CCNP, Network Prior work experience in providing Tier 2 network operations support One year experience with Microsoft (MS) Windows Operating Systems and MS Office Demonstrates ability to work independently with some direct supervision or review Proficient troubleshooting & problem-solving skills Good written and oral communication skills Effective inter-personal skills (listening, conflict management, approachability, negotiations) Ability to effectively prioritize activities and focus team efforts based-on priority
Mobility Classification
Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated facility - 3 days per week in office
