What are the responsibilities and job description for the Call Center Representative position at Planet Honda?
Planet Honda, the #1 Honda Dealer in NJ, is looking for motivated and enthusiastic individuals to join our Business Development Center (BDC) team to help drive sales and enhance our customer experience. We are committed to providing everyone with quality vehicles, service, and exceptional customer satisfaction.
Job Description:
As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat
- Schedule appointments for customers to meet with our sales team
- Follow up with previous customers to maintain relationships and encourage repeat business
- Maintain an accurate database of customer information and all interactions
- Provide exceptional customer service by addressing customer concerns and questions
- Collaborate with the sales and service departments to ensure a seamless customer experience
- Achieve consistent weekly and monthly performance targets
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service or sales role
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Must be able to work on Monday – Saturday (day off during the week and Sundays)
- Positive attitude and a team player
We Offer:
- Medical/Dental/Vision Plan
- 401k
- Employee Assistance Program
- Proven Sales & Product Training
- Opportunities for Advancement
- Dealership Gym
- Employee Purchase Program
- Dealership Café
- Base salary with performance-based bonuses
- Paid time off and holidays
- Opportunities for career advancement and professional development
- Employee discounts on vehicles, parts, and services
