Content Writer, Customer Support

Content Writer, Customer Support

Location : REMOTE

Pay Rate : up to $58 / hour (DOE) (W2 and option for benefits)

Duration : 5 Months with potential to extend

Planet Interactive's well-known hospitality client is looking for a Content Writer with 3 years of experience in multifaceted technical and instructional content writing, content strategy, or relevant experience. The role will be 40 hours a week and is fully remote.

Content Writer Responsibilities :

• Responsible for translating information into clear, easy to understand content across internal knowledge bases and community-facing surfaces (Help Center, chat bots, etc.) in line with tone and voice standards
• Content types you maintain include short and long-form Help Center articles, question-answer pairs for LLM consumption, call- and chat-scripts, and tool manuals
• You communicate and notify cross-functional partners about the changes you have applied to our Help Center and knowledge bases
• Execute authoring tasks assigned to you by senior team members and leadership, and work on higher complexity content and knowledge projects with some guidance from more experienced team members
• Analyze user behavior data and stakeholder feedback to proactively resolve knowledge gaps that improve information accuracy
• Evaluate and communicate out the impact of your writing, strategies, and / or managed projects, highlighting their significance on business goals and customer engagement, and share insights for better decision-making and coordination among the team and other partners
• Supported by senior team members and leadership, you manage and oversee complex content and knowledge management tasks and lead initiatives that improve the accessibility and quality of our content
• Represent the Community Support content team for large-scale companywide or organizational changes with domain over existing practices, and navigate conversations pertaining to goals, outputs, timeline commitments, risks, and dependencies
• Fix inconsistencies and errors in standards, and work with strategists to address gaps or improvement opportunities for internal processes
• Provide training and support to more junior writing team members on systems, standards, procedures, and core processes

Content Writer Qualifications :

Education :

Salary : $58