Lab Support Service Coordinator

12-Month Contract

$28.50/Hour

Fully Onsite

We are looking for a highly motivated Lab Support Coordinator to provide critical lab support as part of a dynamic lab service team. The role’s purpose is to provide a coordinated service to research groups as part of the Scientific Services General Lab Support team. The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment. The Lab Support Coordinator will typically lead the coordination of services for a designated building or location.

Responsibilities:

• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Help coordinate the working lab environment daily and oversee all stock items in and near the labs including but not limited to glassware, lab coats, PPE, consumables.
• Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• Regularly engage with the customer and staff to ensure quality and compliance within the laboratory.
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide a general induction/orientation for new members of customer staff and visitors.
• Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
• Required to cross-train and provide back-up to other lab support areas.
• Complete relevant paperwork according to principles of Good Documentation Practice.
• Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.
• Actively participate on committee(s) supporting LSC’s across internal and the customer sites with a focus on providing guidance through presentation and document creation.
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Assist with freezer, refrigerator, and cold room clean outs.
• Communicate cold space outages to lab staff, track cold inventory moves and disseminate expected cold repair times to lab teams.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
• May be required to provide on-call service for specific controlled temperature units in the lab areas.
• Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions

Qualifications/years of experience:

Associates Degree with 1 years' experience in a customer-facing role within a scientific environment

OR

High School Diploma with 2 years’ experience in a customer-facing role within a scientific environment

Must Haves:

• Certification/Associates Degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer-facing role within a scientific environment.
• Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.
• Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
• Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
• Intermediate knowledge of Occupational Health and Safety
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide a general induction/orientation for new members of customer staff and visitors.
• Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
• Required to cross-train and provide back-up to other lab support areas.
• Complete relevant paperwork according to principles of Good Documentation Practice.
• Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.
• Actively participate on committee(s) supporting LSC’s across internal and the customer sites with a focus on providing guidance through presentation and document creation.
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Assist with freezer, refrigerator, and cold room clean outs.
• Communicate cold space outages to lab staff, track cold inventory moves and disseminate expected cold repair times to lab teams.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
• May be required to provide on-call service for specific controlled temperature units in the lab areas. Hours are between 5:00pm-7:30am Monday thru Sunday.
• Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions