What are the responsibilities and job description for the Order to Cash Associate, Sales Support position at Planet Pharma?
Pay $32-$40 per hr. DOE
The Order to Cash Associate will play a key role in supporting the global sales team and ensuring a seamless customer experience from order placement through fulfillment. This role involves processing customer orders, maintaining accurate customer information, and coordinating with cross-functional teams to resolve issues related to order fulfillment, inventory, and shipments.
Duties & Responsibilities :
- Provide end to end order support to the global sales team and customers.
- Process customer orders promptly and accurately, ensuring strict adherence to SOX compliance requirements.
- Set up and maintain customer accounts, including pricing and address details, in order entry systems.
- Proactively follow up on customer and sales team inquiries to ensure resolution and satisfaction.
- Manage the pricing module to ensure accurate billing and accruals.
- Work with cross-functional teams to address concerns related to sales, product availability, and customer commitments.
- Coordinate customer shipments and backlog.
- Ensure timely processing of product returns (RGA) per business guidelines.
- Remain current on customer preferences, pricing, new products, and systems.
- Recommend process improvements to enhance efficiency and productivity.
- Perform other duties as assigned.
Minimum Requirements & Qualifications :
Salary : $32 - $40
