What are the responsibilities and job description for the Customer Service Ambassador position at Planet Professional?
Customer Service Ambassador
We are seeking a Customer Service Ambassador to deliver exceptional service to both internal team members and external clients.
The successful candidate will handle customer calls, resolve issues promptly, and perform data entry tasks.
Key responsibilities also include assisting with account reconciliation, preparing reports and invoices, processing new accounts and orders, making outbound calls, and handling miscellaneous projects.
Requirements:
- 1 years of customer service experience
- High School Diploma/GED
Preferred Qualifications:
- Experience with managing heavy inbound and outbound calls and transferring calls
- 3 years of business-to-business account support
- Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage
- Experience in proofreading and editing documents
- Bachelor's Degree preferred
