What are the responsibilities and job description for the Customer Service Partner Specialist position at Planet Professional?
6 Month Contract, must have Retail Industry OR BPO (Business Process Outsourcing) experience. $30-$36 / hr.
Customer Service Partner Specialist
6-Month Contract
Fully Remote, working EST Hours
Must Haves :
- 3-5 years of experience in customer service, call center operations, within retail and / or BPO settings.
- In-depth understanding of call center metrics (e.g., AHT, SLA, CSAT).
- System proficiency in CRM platforms
- Experience in training, quality, onboarding, or coaching team members preferred.
- Excellent communication skills and ability to manage cross-functional collaboration.
- Bachelor's degree or equivalent combination of education and experience.
- Transparency, great communication skills, and the ability to work autonomously but also well in a team environment are top soft skills
- ETW will have to go through defective claims process as needed; experience in refunds, escalations, etc. would be great to have
Salary : $30 - $36
