What are the responsibilities and job description for the Customer Service Rep position at Planet Professional?
Job Description
The Customer Service Rep assists customers and sales reps by entering/adjusting customized orders and advising them of order status and product availability.
The Customer Service Rep assists customers and sales reps by entering/adjusting customized orders and advising them of order status and product availability.
- Maintain thorough knowledge of sales programs, products and policies relative to the processing of custom orders.
- Ensure that accurate logo specific detail is applied to all orders as well as appropriate logo application fees, terms and discounts.
- Color coordinate logo thread colors to products where necessary, and create/maintain logo detail history through entries into database/logo library.
- Work with the Operations Manager, graphic designers and vendors to ensure accurate and timely artwork creation and order fulfillment.
- Monitor progress of new artwork orders and obtain necessary artwork approval through verbal/written communications with customers/sales reps.
- Coordinate special rush requests with other departments to ensure meeting order deadlines.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training of new members of the CS department.
- Recognize trends and call attention to unusual activity.
- 1-3 years of customer service experience required.
- Prior customer service experience with an embroidered, embossed product or apparel preferred.
- HS diploma required. AS or BS preferred
- Pay range is $22-24 depending on level of experience.
Salary : $22 - $24
