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Customer Service Representative

Planet Professional
Concord, MA Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/10/2025

Field Service Admin

Contract

5 months

Start asap

Process : video interview onsite

Industry : Manufacturing / distribution, scientific instruments, about 50 employees in this office, 3 people on this team

Hours : full-time

Location : Concord, MA (free parking)

WFH situation : Hybrid (Mon, Tue & Wed in the office)

Background check : yes

Why open : Busy. Need an Admin to support volume of work. This team schedules repair & service calls for their Field Service Techs. This job is doing administrative, order entry and operations work to support the team.

Must haves :

  • 2 years of administrative experience in a corporate setting
  • Can write professional emails to clients
  • Excel (proficient)
  • Vaccinated for Covid (just first 2 shots)

Preferred :

  • Has used CRM's and databases (they use multiple systems like SAP & Infor)

    • Job Description : The Field Service Administrator will assist our Schedulers in all areas of administrative tasks.

    Responsibilities :

  • Follows up with service quotes sent to customers
  • Notifies customers when their equipment ships from our factory
  • Emails the preinstall checklist, follows up, receives, and processes checklist
  • Maintains Preventative Maintenance Backlog report, contacts customers to schedule service
  • Receives, processes, and follows up on Field Service Reports
  • Performs other related duties as assigned.
  • Required Skills : Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks
  • Proficient with Excel and Microsoft Office
  • 2 years of administrative experience

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