What are the responsibilities and job description for the Customer Service Representative position at Planet Professional?

Field Service Admin

Contract

5 months

Start asap

Process : video interview onsite

Industry : Manufacturing / distribution, scientific instruments, about 50 employees in this office, 3 people on this team

Hours : full-time

Location : Concord, MA (free parking)

WFH situation : Hybrid (Mon, Tue & Wed in the office)

Background check : yes

Why open : Busy. Need an Admin to support volume of work. This team schedules repair & service calls for their Field Service Techs. This job is doing administrative, order entry and operations work to support the team.

Must haves :

2 years of administrative experience in a corporate setting
Can write professional emails to clients
Excel (proficient)
Vaccinated for Covid (just first 2 shots)

Preferred :

Has used CRM's and databases (they use multiple systems like SAP & Infor)

Job Description : The Field Service Administrator will assist our Schedulers in all areas of administrative tasks.

Responsibilities :

Follows up with service quotes sent to customers

Notifies customers when their equipment ships from our factory

Emails the preinstall checklist, follows up, receives, and processes checklist

Maintains Preventative Maintenance Backlog report, contacts customers to schedule service

Receives, processes, and follows up on Field Service Reports

Performs other related duties as assigned.

Required Skills : Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Ability to prioritize tasks

Proficient with Excel and Microsoft Office

2 years of administrative experience

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Customer Service Representative

What are the responsibilities and job description for the Customer Service Representative position at Planet Professional?

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Job openings at Planet Professional

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