What are the responsibilities and job description for the General Manager position at Planet Smoothie?
Planet Smoothie is seeking a General Manager to lead our team and create an exceptional experience for our customers. This role is ideal for someone who thrives in a fast-paced, customer-centered environment and is passionate about healthy living and fostering a fun, engaging atmosphere.
Responsibilities:
- Team Leadership: Inspire, motivate, and lead a team by example. Foster a positive and energetic work environment that promotes teamwork and high morale.
- Customer Experience: Ensure every guest has an outstanding experience by greeting customers warmly, addressing any complaints professionally, and leading the team in delivering exceptional service.
- Operations Management: Oversee daily operations, including scheduling, inventory management, and maintaining cleanliness and organization of the store.
- Training and Development: Train and mentor team members on product knowledge, customer service, and operational best practices to help them reach their potential.
- Sales and Marketing: Drive store sales by implementing local marketing strategies and encouraging upselling techniques. Analyze daily sales data to identify areas for growth and improvement.
- Quality Control: Ensure all smoothies and products meet Planet Smoothie standards. Maintain high standards for food safety and hygiene.
Qualifications:
- Education: High school diploma or equivalent required
- Experience: At least 1 year of experience in a management role, preferably in the food and beverage industry.
- Certification: Required to obtain ServSafe within 2 weeks of hire date, must maintain certification for the duration of employment
- Leadership Skills: Proven ability to inspire and lead a team. A motivating personality with excellent communication and interpersonal skills.
- Customer Service Orientation: An upbeat, positive attitude with a focus on providing exceptional customer service.
- Organizational Skills: Strong organizational and multitasking abilities, with a high level of attention to detail.
- Energy and Enthusiasm: A passion for health and wellness and an energetic approach to daily tasks.
- Problem-Solving Skills: Ability to handle challenges and customer issues with grace and professionalism.
Posted hourly rate range includes total compensation with tip share.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $17 - $21
