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Service Desk Technician

Planet Technology USA
Boston, MA Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 4/29/2025

Service Desk Technician

Our client is seeking a Service Level 1 or 2 to work on of 5 people onsite 5 / days week in Boston ! This team supports over 150 lawyers, and 300 employees in 7 cities. A customer first approach is critical in this position . 24x7 support (and after hours is a rotation with extra compensation). Please apply if you are interested!

Must haves :

  • Very strong customer service-oriented skills, highly visible role and need that solid CS background
  • Strong attention to delivery of excellence, and attention to detail

Tech Skills :

  • Windows 10 / 11
  • MS Office 2016 / O365
  • Exchange Online
  • AD (new hire provisioning, acct maintenance)
  • Basic Networking (install switches, attach peripherals, imaging pcs)
  • High school degree required. Some college preferred

    • Nice to have :

    Experience in legal or professional services is a strong plus

    Document Mgmt systems (IManage)

    MDM (mobile device mgmt)

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