What are the responsibilities and job description for the Technical Writer Job at Planet Technology USA in Boston position at Planet Technology USA?
6 months hybrid contract in Boston, MACreate and maintain accurate, user-focused documentation and technical documentation that drives adoption and enables users to maximize the value of the platform.Day to day :
- Develop Documentation : Write, edit, and maintain user guides, API references, FAQs, and online help content that simplify complex technical information
- Collaborate Across Teams : Partner with engineers, product managers and customer-facing teams to gather insights, clarify requirements, and produce materials tailored to user needs.
- Create Engaging Content : Use visuals, examples, and clear language to help users quickly understand workflows, features, and functionality.
- Ensure Accessibility : Structure content for diverse audiences, including developers, researchers, and business users.
- Keep Content Updated : Continuously update documentation to reflect product changes, new features, and user feedback.
- Drive Standards : Contribute to the development of style guides and best practices to ensure consistency across all documentation.Must haves :
- 5 years of experience in technical writing with cloud-based platforms or SaaS software.
- Technical Skills : Familiarity with APIs, software development concepts, and tools like Swagger, Markdown, Git, Confluence, or similar platforms.
- Communication : Exceptional written and verbal communication skills, with a knack for making complex concepts accessible.
- User-Centric Approach : A strong focus on understanding user needs and tailoring content to their workflows and challenges.
- Attention to Detail : Meticulous editing skills and a commitment to producing high-quality, error-free documentation.
- Adaptability : Comfortable working in a fast-paced, agile environment with evolving priorities.
