What are the responsibilities and job description for the Information Technology Support Specialist position at Planet Technology?
LOCAL CANDIDATES ONLY
NO 3RD PARTY
Job Details
- Help Desk Support Performs problem-solving and assistance on various software applications, and hardware systems such as PCs and printers for department users.
- Performs routine hardware and software maintenance and assistance and assists in proper upkeep and utilization of systems.
- Provides technical assistance and maintenance support to departmental and end users, hands on and via telephone remotely.
- Documents the problem resolution steps performed into the call tracking system.
- Deploy hardware and software to end-users as necessary
- Assist with hardware transport between locations as necessary.
- Responsible for inventory control of assigned locations
- Maintains knowledge of current technological developments/trends in area of expertise.
- May provide individual and/or group instruction and training to staff on computer hardware and software
- Participates in projects to set new technological and service directions
- Enters all user support issues into call tracking database, and escalates to a higher level when necessary.
- Performs miscellaneous job-related duties as assigned.
Must Haves:
- Hit the ground running
- At least two years of experience
- Hands-on. This isn’t a single project. Just an overall support role.
