What are the responsibilities and job description for the Information Technology Support Specialist position at Planet Technology?
Job Details-
- Assist personnel with PCs, networks, printers, software, and phones
- Package, test, deploy, update, and troubleshoot software
- Create and maintain desktop images
- Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
- Setup new users in our systems
- Remove/disable system access for departing employees
- Analyze desktop hardware and software processes for efficiency and needs
- Document processes and procedures
- Coordinate upgrade of desktop equipment and software
- Maintain ticketing system for prioritizing tasks
- Escalate or delegate issues to other IT members if required
- Be the primary point of contact for personnel with any IT question or task via tickets or walk-ups
- Maintain phone system users, teams, and call flow logic
- Grant/revoke access to various internal and external systems
- Train personnel on how to best use the different systems and tools
- Follow PCI/SOC II compliance guidelines
- Demonstrate the ability to communicate effectively with C-suite executives and other senior leaders, maintaining a high level of professionalism at all times
- Keep inventory of IT equipment
- Lift boxes 25 pounds
Skills needed-
- 1 years of IT experience
- Technical experience working within: VOIP Phone Systems, CRM/ERP (NetSuite preferred), Automated Software Deployment, Virtualization Technologies Active Directory, M365 Entra and Exchange, DNS, DHCP, general networking knowledge, Ticketing software, Windows 10-11
- Certification in CompTIA A preferred
- Problem analysis and resolution skills with the ability to logically progress troubleshooting and shift between tasks
- The ability to plan and organize work with a strong attention to detail
- Exceptional oral and written communication skills
- Ability to work independently as well as part of a team
Salary : $50,000 - $60,000
