Optical Sales Associate

We are looking for an enthusiastic, professional, result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their eye wear and vision needs, answer their questions about our products and recommend the right solutions. You will be expected to sell top of the line ophthalmic lenses and luxury eyewear frames. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Assisting patients and customers with purchases of prescription eyeglasses, sunglasses, and contact lenses

• Possess excellent phone and people skills
• Proficient articulation skills
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Keeping the optical clean and inviting
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures and replenishing frame boards as necessary
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
• Ability to cross train into other positions: scheduling patient exams; front desk duties including patient check in and check out

Skills

• Proven work experience as a retail sales associate, sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English and Spanish
• Basic Math skills
• Basic computer skills
• Extensive knowledge and experience with soft contact lenses
• Extensive knowledge and experience with eyeglasses
• Extensive knowledge of vision insurances

• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Answering customer inquiries as well as resolving customer complaints and providing solutions to remedy the situation

• Availability to work flexible shifts
• Fast work pace and patient flow management
• Multitasking skills

• High school degree; BS degree in Marketing or related field would be a plus

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
We have a strict COVID-19 protocol for staff and patient safety. Please visit our website (https://www.planetvision-eyecare.com/) for more details.

Education:

• High school or equivalent (Preferred)

Experience:

• Optical Sales: 1 year (Required)

Work Location: One location