What are the responsibilities and job description for the Senior IT Support Technician for MSP position at PlanetMagpie IT Support?
Job Description
As a Senior IT Support Technician, you will provide expert desktop and network support to PlanetMagpie's varied clientele, including small and midsize businesses across the Bay Area and nationwide.
This fully onsite IT role in Fremont, California, is perfect for ambitious IT professionals, eager to accelerate their careers. This position offers unparalleled opportunity for growth through hands-on mentorship from seasoned senior engineers, fostering collaboration and skill-building in real-world settings.
If you are a dedicated, intelligent, and customer-focused individual who thrives in a team environment and is ready to add jet fuel to your IT career, this is the place for you.
Responsibilities
Work at PlanetMagpie!
We look for techs who are hard wired to do things the right way. Who build home networks out of office e-waste in their free time. Who love to see amber lights turn green! Who are intensely curious and solution oriented. Who want to be part of a cohesive, productive team. Who are motivated by sports quotes from Vince Lombardi!
Being a part of the PlanetMagpie team means you are always working in new environments, pushing yourself, and achieving certifications that will prove your expertise. In return, you will get the respect and support you deserve as a valuable member of our team.
About PlanetMagpie
PlanetMagpie provides a full range of technical services including IT consulting, IT support, cloud services, and digital marketing for small and mid-market businesses across the United States. With offices in the San Francisco Bay Area, Dallas-Fort Worth, and Austin, our dedicated staff works with customers of all sizes to deploy and support enterprise-grade IT solutions that improve collaboration, efficiency and security.
We are not a body shop. Our engineers & techs grow professionally and personally in a fast-paced, challenging environment. Like drinking from a hose, there's an endless amount of technical information to absorb, process and use. If you love learning and working with the latest technologies, this is the place.
The company is named after our co-founder Magpie, a black Labrador Retriever. A reflection of Magpie's own personality, PlanetMagpie is a place where loyalty, hard work, and thinking outside the box are all highly valued. If you are customer-centric and growth-focused, you will excel here.
PlanetMagpie offers its employees a highly competitive salary/benefits package, and the opportunity to learn and grow with us. Benefits include 401K, medical/dental/vision insurance, long- and short-term disability insurance, life and AD&D insurance, discretionary bonuses, PTO, and paid technical certifications and training. Check out our website to find out more!
Work at PlanetMagpie! We look for techs who are hard wired to do things the right way. Who build home networks out of office e-waste in their free time. Who love to see amber lights turn green! Who are intensely curious and solution oriented. Who want to be part of a cohesive, productive team. Who are motivated by sports quotes from Vince Lombardi! Being a part of the PlanetMagpie team means you are always working in new environments, pushing yourself, and achieving certifications that will prove your expertise. In return, you will get the respect and support you deserve as a valuable member of our team. About PlanetMagpie PlanetMagpie provides a full range of technical services including IT consulting, IT support, cloud services, and digital marketing for small and mid-market businesses across the United States. With offices in the San Francisco Bay Area, Dallas-Fort Worth, and Austin, our dedicated staff works with customers of all sizes to deploy and support enterprise-grade IT solutions that improve collaboration, efficiency and security. We are not a body shop. Our engineers & techs grow professionally and personally in a fast-paced, challenging environment. Like drinking from a hose, there's an endless amount of technical information to absorb, process and use. If you love learning and working with the latest technologies, this is the place. The company is named after our co-founder Magpie, a black Labrador Retriever. A reflection of Magpie's own personality, PlanetMagpie is a place where loyalty, hard work, and thinking outside the box are all highly valued. If you are customer-centric and growth-focused, you will excel here. PlanetMagpie offers its employees a highly competitive salary/benefits package, and the opportunity to learn and grow with us. Benefits include 401K, medical/dental/vision insurance, long- and short-term disability insurance, life and AD&D insurance, discretionary bonuses, PTO, and paid technical certifications and training. Check out our website to find out more!
As a Senior IT Support Technician, you will provide expert desktop and network support to PlanetMagpie's varied clientele, including small and midsize businesses across the Bay Area and nationwide.
This fully onsite IT role in Fremont, California, is perfect for ambitious IT professionals, eager to accelerate their careers. This position offers unparalleled opportunity for growth through hands-on mentorship from seasoned senior engineers, fostering collaboration and skill-building in real-world settings.
If you are a dedicated, intelligent, and customer-focused individual who thrives in a team environment and is ready to add jet fuel to your IT career, this is the place for you.
Responsibilities
- Provide proactive and responsive IT support including desktop, mobile, network, and cloud
- Monitor and test customer IT systems utilizing the N-able suite of solutions
- Provide support for new IT solution rollouts and migrations
- Use support ticketing system and record time for customer billing
- Basic server administration and maintenance
- Malware and virus removal
- Operating system installation and upgrades
- Network device installation and troubleshooting
- Workstation and mobile troubleshooting
- Wireless configuration
- Windows 10/11
- Mac OSX 10.x
- iOS MDM with Intune and Apple Business Manager
- Network cabling
- Microsoft Active Directory / Azure Active Directory account management
- On premise and cloud-based backups
- Document customer IT environments
- Administer Microsoft 365 and Google Workspace accounts
- Microsoft 365 migration experience a plus
- Microsoft Teams account management a plus
- Productive, positive team player (essential)
- A ‘technophile’ who wants to learn, grow, and advance in the IT field
- Excellent troubleshooting skills
- Professional oral and written communication skills
- Strong organizational and project management skills
- Ability to multi-task
- Associate’s or bachelor's degree in IT discipline, or work toward appropriate degree (grade transcript required)
- 5 years desktop/network support experience with satisfactory references
- MSP (Managed Services Provider) experience preferred
- Microsoft certifications a plus
- Medium work—Exerting up to 50 pounds of force rarely, and/or up to 10 pounds of force frequently, and/or up to 5 pounds of force constantly to move objects
- Must have a good driving record and reliable car for customer visits
Work at PlanetMagpie!
We look for techs who are hard wired to do things the right way. Who build home networks out of office e-waste in their free time. Who love to see amber lights turn green! Who are intensely curious and solution oriented. Who want to be part of a cohesive, productive team. Who are motivated by sports quotes from Vince Lombardi!
Being a part of the PlanetMagpie team means you are always working in new environments, pushing yourself, and achieving certifications that will prove your expertise. In return, you will get the respect and support you deserve as a valuable member of our team.
About PlanetMagpie
PlanetMagpie provides a full range of technical services including IT consulting, IT support, cloud services, and digital marketing for small and mid-market businesses across the United States. With offices in the San Francisco Bay Area, Dallas-Fort Worth, and Austin, our dedicated staff works with customers of all sizes to deploy and support enterprise-grade IT solutions that improve collaboration, efficiency and security.
We are not a body shop. Our engineers & techs grow professionally and personally in a fast-paced, challenging environment. Like drinking from a hose, there's an endless amount of technical information to absorb, process and use. If you love learning and working with the latest technologies, this is the place.
The company is named after our co-founder Magpie, a black Labrador Retriever. A reflection of Magpie's own personality, PlanetMagpie is a place where loyalty, hard work, and thinking outside the box are all highly valued. If you are customer-centric and growth-focused, you will excel here.
PlanetMagpie offers its employees a highly competitive salary/benefits package, and the opportunity to learn and grow with us. Benefits include 401K, medical/dental/vision insurance, long- and short-term disability insurance, life and AD&D insurance, discretionary bonuses, PTO, and paid technical certifications and training. Check out our website to find out more!
Work at PlanetMagpie! We look for techs who are hard wired to do things the right way. Who build home networks out of office e-waste in their free time. Who love to see amber lights turn green! Who are intensely curious and solution oriented. Who want to be part of a cohesive, productive team. Who are motivated by sports quotes from Vince Lombardi! Being a part of the PlanetMagpie team means you are always working in new environments, pushing yourself, and achieving certifications that will prove your expertise. In return, you will get the respect and support you deserve as a valuable member of our team. About PlanetMagpie PlanetMagpie provides a full range of technical services including IT consulting, IT support, cloud services, and digital marketing for small and mid-market businesses across the United States. With offices in the San Francisco Bay Area, Dallas-Fort Worth, and Austin, our dedicated staff works with customers of all sizes to deploy and support enterprise-grade IT solutions that improve collaboration, efficiency and security. We are not a body shop. Our engineers & techs grow professionally and personally in a fast-paced, challenging environment. Like drinking from a hose, there's an endless amount of technical information to absorb, process and use. If you love learning and working with the latest technologies, this is the place. The company is named after our co-founder Magpie, a black Labrador Retriever. A reflection of Magpie's own personality, PlanetMagpie is a place where loyalty, hard work, and thinking outside the box are all highly valued. If you are customer-centric and growth-focused, you will excel here. PlanetMagpie offers its employees a highly competitive salary/benefits package, and the opportunity to learn and grow with us. Benefits include 401K, medical/dental/vision insurance, long- and short-term disability insurance, life and AD&D insurance, discretionary bonuses, PTO, and paid technical certifications and training. Check out our website to find out more!
