What are the responsibilities and job description for the Installations Technician position at PlanIT Group?

Job Description

PlanIT Group is seeking an Installations Technician for our Federal customer in the Washington, DC area. . The ideal candidate will support the US Government customer program located in Washington, D.C. person will support our customer with aligning their technologies with overall goals and better utilize existing technologies and processes. This role requires excellent analytical skills, extensive technical knowledge, and the ability to understand how technology supports business and organization goals.

Job Title : Installations Technician

Location : Washington, DC

Start Date : 02 / 24 / 2025

Job Description : Installations Technician

Our US Government customer is currently seeking skilled and qualified Installation Desktop Technician to join our team of qualified, diverse individuals. The ideal candidate will support the US Government customer program located in Washington, D.C. person will support our customer with aligning their technologies with overall goals and better utilize existing technologies and processes. This role requires excellent analytical skills, extensive technical knowledge, and the ability to understand how technology supports business and organization goals.

Day to Day Work Responsibilities :

Provide a high-level of customer service to all customers including effective communication
Installs, configures, and upgrades computer hardware and software which includes the migration of data
Provides technical support and troubleshooting to network, desktop, and / or systems hardware and software
Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
Contribute to departmental policies and procedures related to computer hardware, software installations and customer support
Support Windows 10, Mac OS, iOS, and Android
Provide IT support relating to technical issues involving Microsoft core business applications and operating systems
Receive and respond to incoming calls, and / or work orders regarding desktop and / or laptop problems
Perform delivery of IT Equipment as well returning to stock of equipment
Provides phone and help-desk support for local and off-site users
Maintains current knowledge of relevant technologies as assigned
Participates in special projects as required

Basic Qualifications :

High School Diploma with 5 years' experience

U.S. Citizenship Required; Must have the ability to obtain / maintain a Public Trust clearance

5 years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.

Intermediate level of experience in MAC / PC hybrid environments including mobile devices

Must have minimum of 1-year experience with JAMF (SCM platform) and SCCM / PXE for Windows

Excellent diagnostic and problem-solving skills

Proven analytical and problem-solving abilities

Ability to effetely prioritize and execute tasks in a high-pressure environment

Extensive equipment support experience

Working technical knowledge of current protocols, operating systems (Windows 10 / MacOS) and SOPs

Must be able to lift to 50 lbs

Keen attention to detail

Team oriented and skilled in working within a collaborative environment

Strong verbal and written communication skills

Certifications Preferred : MCSA, MCP and ACSP

Additional Provisions :

Must be able to obtain a Position of Public Trust Clearance

Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.

All candidates must be a US Citizen only

Candidate must have lived in the United States for the past 5 years.

Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)

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