What are the responsibilities and job description for the Technical Support Specialist position at PLANIT Group?
Job Title : Jr. Customer Support Specialist
Location : Alpharetta, GA - 100% Onsite
Job Type : Full-Time with benefits
Our client provides card solutions with advanced technological capabilities to support and empower marketers in the fuel and retail business. The proprietary prepaid cards help marketers engage loyal customers and drive revenue growth.
Job Overview :
We are seeking a Jr. Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for customers, answering 10-20 calls per day, resolving inquiries, updating accounts, and onboarding new users onto our car and prepaid card platform. You will ensure a seamless customer experience while delivering technical and account-related support.
Key Responsibilities :
Customer Support & Issue Resolution :
- Respond to customer inquiries via phone and email, providing expert assistance on fleet card solutions.
- Troubleshoot technical issues and provide resolutions in a timely manner.
- Educate users on platform features, account management, and best practices.
- Monthly customer billing and reconciliation
Account Management & Updates :
Onboarding & Training :
Documentation & Continuous Improvement :
Qualifications & Skills :
