What are the responsibilities and job description for the plank - Oakland - Host - Downtown Oakland - Urgently Hiring position at plank - Oakland?
A Restaurant Host will deliver “Best for the Guest” service throughout the venue to Guests and Team Members, alike. Although their interaction with a Guest may be brief, the goal remains to treat your Guests with respect, and being attuned to their needs. SELF : -Remember to always take pride in your personal appearance by : -Ensure clean and proper uniform. -Care in your personal grooming. -Follow all Hygiene requirements in the employee handbook. -Ask for help when needed. -Make sure you are taking breaks if appropriate during your shift. GUESTS : -Greet Guests promptly. Provide information and answer questions, and thanks the Guests for visiting as they depart. -Select the table that is best for the Guest and promotes the venue action. -Have a thorough knowledge of the food, beverage, and bar menus and make suggestions for drink and food, using suggestive selling techniques. -Work the dining room and continuously interact with the Guests. -Quote accurate wait for the dining room. Keeps the manager informed as to the current wait time through radio communication. -Promote the entertainment options of the venue. -Has the ability to handle Guest dissatisfaction using empowerment and answer Guest questions. TEAM MEMBERS : -Follow guidelines of this manual even during very busy, stressful conditions -Perform opening, mid-day and closing preparations and cleaning / maintenance duties according to requirements of your shift. -Is responsible for general cleanliness of the food service area including, but not limited to, using a pan and broom to clean debris, cleaning drinks and / or food spills, bussing tables, and cleaning front door windows. -Assist other Team Members as needed. -Report safety issues to management immediately -Uses proper radio procedures in communication.
