What are the responsibilities and job description for the Technical Support Specialist position at Planmeca USA?
POSITION TITLE : Technical Support Specialist (Support Technician)
LOCATION : Charlotte, NC (Hybrid - Office / Remote)
Who We Are :
Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD / CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships.
What We Offer :
We offer a professional work environment, training, growth and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay.
Benefits :
- Flexible Spending Accounts (Medical and Dependent Care)
- Health Savings Account
- Voluntary Life, Accidental, and Critical Illness for Employee, Employee Spouse, and Child(ren)
- Voluntary Pets Insurance and Discounts
- 401k Matching Contributions
- Vacation time eligible annually between 10-20 days depending on tenure with company (prorated at date of hire)
- Sick time eligible annually
- Holiday Pay
- Volunteer Program for time off
- Medical - PPO plans available - Employee, Employee Spouse, Employee Child(ren), and Employee Family plans
- Dental - Employee, Employee Spouse, Employee Child(ren), and Employee Family plans
- Vision - Employee, Employee Spouse, Employee Child(ren), and Employee Family plans
- Company paid Short Term Disability, Long Term Disability, and Basic Life / AD&D up to 1.5 times base salary
Come Join our Planmeca USA Team!
You are the ideal candidate who has a strong ability to interact and communicate professionally with employees, customers, and partners. You will professionally represent Planmeca Technical Support; greet our callers, identify, document, and provide advanced technical support for all escalated technical calls.
ESSENTIAL DUTIES :
Technical Support Department Rules
the dental industry
ongoing basis, performing all work-related tasks in a manner that is in compliance with all
Company policies and procedures
behavior in completing job duties and assignments
MINIMUM QUALIFICATIONS :
Training and Experience
Knowledge, Abilities, and Skills
WORKING CONDITIONS :
The work environment of the position is in a professional office environment at the principal place of business.
www.planmecausa.com
EEO / ADA / Vet / Disabled
