Training and Development Manager

Title:   Training and Development Manager

Location:  Parsippany, NJ

Summary

The Training and Development Manager and LMS Product Owner will be responsible for designing, implementing, and delivering comprehensive training programs tailored to the needs of both corporate and field staff. In addition, this individual will take ownership of the company's Learning Management System (LMS), leading the development and integration of the platform with other systems, such as HRIS. This role will ensure training initiatives are aligned with organizational goals, especially those with compliance-related drivers, and maintain KPIs around training completion rates. The LMS Product Owner will work closely with IT, Talent Acquisition, HR, and Operations to define and recommend integrations to improve operational efficiencies while maintaining the platform's technical functionality. 

Schedule

Hybrid schedule between our corporate office, field and remote work

Primary Job Responsibilities

1. Learning Management System (LMS) Ownership:

1. Act as the product owner for the LMS (e.g., TalentLMS), ensuring its efficient operation, including SSO and integrations with HRIS and other systems are in place and enabling a low friction user experience. 
2. Collaborate with IT to manage technical aspects of the LMS, including troubleshooting, upgrades, and maintenance of system integrations. 
3. Define requirements for new integrations or improvements to existing ones and recommend ways to streamline training workflows. 
4. Ensure the platform supports organizational compliance by tracking, managing, and reporting on mandatory training completion rates. 

1. Training Program Development and Delivery:
   • Develop and deliver engaging training programs for corporate employees and field staff, including onboarding, compliance, and skills development.
   • Create and update training materials, including manuals, e-learning modules, and job aids.

1. Cross-Functional Collaboration:
   • Partner with IT to manage the LMS platform and to integrate technology into training programs, ensuring smooth implementation of new systems and tools.
   • Work with Talent Acquisition to identify training needs for new hires and design onboarding programs that align with company culture and values.
   • Collaborate with HR to address employee development needs and integrate feedback into training programs.
   • Coordinate with the operations team to tailor training initiatives that improve operational efficiency and meet field-specific requirements.
   • LMS training development and module review for the Planned Pathways employee development program

1. Training Delivery and Facilitation:
   • Conduct in-person and virtual training sessions, workshops, and seminars with clarity and effectiveness.
   • Use a variety of instructional techniques and formats to accommodate different learning styles and maximize engagement.
   • Mentorship and training and development of key stakeholders to assist in the delivery of training modules

1. Assessment and Evaluation:
   • Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
   • Continuously improve training programs based on evaluation results and emerging needs.

1. Support and Mentoring:
   • Provide ongoing support and coaching to employees to reinforce learning and application of skills.
   • Serve as a point of contact for training-related inquiries and support.

1. Documentation and Reporting:
   • Maintain accurate records of training activities, attendance, and outcomes.
   • Prepare and present reports on training effectiveness and areas for improvement to stakeholders.

1. Training Campaign Management:

1. Own and manage training campaigns and training compliance programs, ensuring timely creation, deployment, and tracking of mandatory courses. 
2. Establish KPIs for training completion, particularly for compliance-driven training, and work with teams to address any training gaps or delays. 
3. Provide detailed reporting on training progress, completion rates, and areas for improvement to leadership teams. 

Qualifications:

• Bachelor’s degree in Education, Human Resources, Business Administration, or a related field.
• 5-10 years of experience in training and development, preferably within the real estate services industry.
• Proven experience designing and delivering training programs for diverse audiences.
• Strong understanding of adult learning principles and instructional design.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
• Proficiency in using learning management systems administration (LMS) and other training technologies.
• Strong problem-solving skills and the ability to adapt training approaches to meet evolving business needs.

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits. 
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”