Clinical EMR Specialist & Quality Coordinator

Description

SUMMARY

Planned Parenthood Arizona services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referral, HIV testing, annual exams, abortion care and more. In addition, PPAZ focuses on providing medically accurate sexuality education and training services throughout the state.

The Clinical Training & Quality Coordinator is responsible for the development, implementation, and evaluation of training and quality programs for health center staff within the Patient Services Department. Training and quality programs will be in alignment with all applicable PPFA Medical Standards and Guidelines as well as state regulations and address job related skills, health center operational practices, patient experience, utilization of data systems, and core health care services. The Clinical Training & Quality Coordinator provides excellent customer service to internal and external customers.

The employee, whose signature appears above, agrees to be accountable for the JOB SPECIFIC DUTIES AND RESPONSIBILITIES listed below; other duties may be assigned:

Review existing training materials and content to develop a comprehensive training program with an emphasis on continual quality improvement. Utilize agency resources in combination with PPFA resources and partner agencies to implement a standardized training program for all unlicensed medical staff.

Family Planning and Abortion Training

Develop comprehensive family planning and abortion training curriculum with feedback from internal PPAZ team members such as Medical Management Team (MMT), Health Center Managers, Quality Assurance Committee, Director of Healthcare Operations and Director of Risk and Quality Management, Lead Clinician, and Medical Director. Additionally, secure content-expert training on:
•    Operational health center workflows
•    Regulatory requirements to include Arizona Department of Health Services, DEA, Arizona Pharmacy Board, OSHA, CLIA, and PPFA EOPs
•    Electronic Health Record templates and documentation
•    Critical service areas such as but not limited to patient education and informed consent, pregnancy options and counseling, abortion options, intimate partner violence, trauma informed care, STI/HIV screening and transmission, contraceptive education and counseling, and adolescent counseling.

Collaborates with PPAZ team and Human Resources to facilitate and monitor standardized onboarding of health center staff. Monitors completion of all required training as part of the onboarding process and follows up with trainees and managers as appropriate.

Maintains training schedule and communicates with all stakeholders to establish training sessions that address individual health center needs and minimize disruption to patient care. Ensures training records are accurately documented, filed, and maintained. Ensure all staff participate in all required trainings based on their role, which includes make-up sessions for staff who miss scheduled trainings.

Establish method for surveying and compiling data for agency review related to participant feeling of efficacy in training sessions. Additionally, establish system for evaluating effectiveness of training such as audits and direct observations.

Quality Assurance

Observes intake and options counseling process to ensure all applicable areas of patient education and counseling occurs per MS&Gs and PPAZ policy. Summarizes results of observations and identifies areas for improvement and additional training needs.

Collaborates with Medical Management Team to review family planning and abortion audit summaries to identify trends between intake and documentation and develops follow up plans.

Participates in analysis and resolution of patient feedback with relevant stakeholders. Identifies trends in patient experience feedback and develops training related to areas of opportunity.

Works with RQM staff in the development of spot audits for health center practices, systems, and workflows for the development of additional training to ensure compliance with applicable standards and regulations such as but not limited to inventory management, print materials and signage, and health center logs and binders.

Participates in the development, monitoring, and resolution of corrective action plans for family planning and abortion services in coordination with relevant stakeholders to include at minimum the health center manager and involved staff members (e.g. Medical Director, Lead Clinician, Nurse Practitioners). This can include findings from ADHS inspections and other regulatory bodies.

Participates in Patient Services team meetings such as Quality Assurance Committee to keep apprised of departmental priorities, initiatives, and continual quality improvement as well as provide updates to team related to the training program.

Other Duties as Assigned

Other special projects and duties may be assigned from the Medical Director, VP of Patient Services, and other members of the Patient Services Team. 

Provides administrative and clerical support including, but not limited to, word processing, data entry, filing, photocopying, mail reading and routing, phone and e-mail correspondence, and projects as assigned.

Composes and types routine correspondence; files correspondence and other records. 

Exercise discretion in acquiring and disseminating confidential and proprietary information.

SUPERVISORY RESPONSIBILITIES 
None.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Routine travel is required to all health centers statewide.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed.

Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work with diverse groups and people, meet deadlines, work under pressure, and work under general supervision in a professional manner is required.

EDUCATION and/or EXPERIENCE 
Two years of training experience, high school diploma and or GED.  Must be able to complete the front office and back-office HCA proficiencies within 6 months of employment. Experience training staff in a clinical setting is strongly preferred.

Strong computer skills to include Microsoft Office software and use of the internet.

The ability to initiate and follow through on new projects is required. Must be able to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulations or government law. The ability to work effectively and confidentially with executives, managers and employees. Must have strong time and stress management skills, attention to detail and the ability to work in a multi-tasking environment. 

LANGUAGE SKILLS 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS 
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.  

REASONING ABILITY 
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variable standardized situations. Must have the ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law. Ability to conceive new approaches and streamline processes.

CERTIFICATES, LICENSES, REGISTRATIONS 
Valid Driver’s License
Insurable driving record

Salary : $24 - $26