What are the responsibilities and job description for the Central Follow Up Clinician (WA)_Clinical Services position at Planned Parenthood GNHI?
Why Planned Parenthood?
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
As an organization, we are focused on equity, diversity, and inclusion. Specifically, we recognize that profound racism impacts the education, health, and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.
About our Centralized Follow-Up Clinician position
Under the supervision of the Clinician Manager for Centralized Follow-Up [CFU] and the Chief Medical Officer, provides post-visit care to patients seeking reproductive health care in Health Centers in all affiliate states. Supports patients and staff by performing, with accuracy and timeliness, a variety of CFU tasks and incorporates those functions into the overall operations of the affiliate.
What you will be doing!
Providing direct and indirect patient medical care that is evidence-based and aligns with affiliate protocols. Performing tasks within the relevant scope of practice, including but not limited to triage, case management, follow-up on referrals and abnormal laboratory results, patient education, medical records review, and chart review
Maintaining knowledge of the affiliate Medical Standards and Guidelines. Maintaining ongoing competency and continuing education required for licensure and current knowledge needed to perform work tasks.
Exhibiting ongoing proficiency in electronic practice management systems/EHR (Epic), health center policies, procedures, and practices. Providing medical care in the electronic medical record environment. Documenting in medical record and practice management systems. Schedules appointments as needed.
Working within a team environment to render highly professional and technical medical care to patients. Assisting Clinical Services leadership in developing policies and procedures that promote teamwork, quality medical care, and enhanced customer service
Acting as a role model and resource in the development of follow-up systems. Managing communication with patients, colleagues, and persons external to the affiliate in a professional, systematic, and organized manner. Providing quality and efficient telecommunication or electronic customer service to internal and external customers.
Assisting in quality assurance tasks via auditing lab results, referrals, and follow-up plans to ensure completion of follow-up and adherence to established protocols based on affiliate Medical Standards and Guidelines. Completes quality assurance monitoring tools as specified for this department.
Must be willing to orient in surgical/family planning environment to develop in-depth knowledge of health center flow and functionality. Must be willing to orient in remote systems to develop in-depth knowledge of CFU processes.
Key Responsibilities:
The APC is assigned daily to a Centralized Follow-Up role and assumes the duties and responsibilities for that role for that shift; may offer support to other roles as time permits. The following are the major responsibilities across all Centralized Follow-Up Roles that may be needed as part of the CFU APC's responsibilities.
Providing professional and comprehensive medical assessment, evaluation, education, and advice to patients within affiliate protocols. Delegate work to Registered Nurses [RNs] within the scope of that licensure. Assisting and serves as consult resources to CFU/Triage RNs for aspects of patient care that are beyond the RN scope of practice.
Managing follow-up activities for abnormal results or physical findings. Activities may include maintenance of follow-up systems, notification of patients of results, scheduling of appointments, coordination of referrals to appropriate health care resources, and documentation of compliance with recommended medical regimens.
Providing patient education regarding topics within the scope of care provided by the affiliate, including but not limited to contraception, sexually transmitted diseases (including HIV) prevention and treatments, health promotion activities, pregnancy options, gender affirming hormone care, or abortion services. Providing appropriate and medically accurate patient education in support of all services offered by the affiliate.
Checking and responding to messages and communications via printer, fax, email, and EHR tasks. Triages patient calls appropriately based on affiliate protocols. Respond to patient calls by the end of the business day. Responding to MyChart messages within 2 business days. Expediting urgent/emergent calls as needed. Receive, manage, and direct calls in accordance with call management protocols, including but not limited to:
In conjunction with/at the request of the CFU Clinician Manager or clinician, assist the Education/Training Department in identifying clinical procedures and CFU processes in need of review for existing staff or new employees. Assists with training, precepting, and mentoring of new or existing staff. Acts as a medical resource for affiliate staff.
In addition to the responsibilities noted above, CFU APCs may be assigned to one or more Centralized Follow-Up APC and RN roles that entail tasks specific to that role, including:
High Level Follow-Up Clinician
Minimum two years’ experience as an ARNP required.
Current RN and ARNP licenses in Washington State.
Must reside in Washington State.
ARNP and specialty certification required.
Preferred Qualifications:
Women’s Health or Reproductive Health preferred.
Bilingual English/Spanish skills preferred.
Salary Range:
$48.51 - $90.10 hourly
Position Type:
Full-time
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All of our employees must present proof of receiving a current flu shot and two doses of the Covid-19 vaccination prior to their first day of employment.
What we expect from you.
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; recruit diverse qualified candidates of different backgrounds, lived experiences, and talents; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
As a leading National Reproductive Healthcare service provider, we are dedicated to leveraging every individual’s perspective, passions, and background not only to enhance the work experience of each employee, but also to have a positive impact on care and culture. We want everyone to bring their authentic selves to work every day and feel empowered to share their ideas.
It is through each person’s commitment to fostering an inspiring, equitable, and inclusive environment that we fortify the ability of PPGNHAIK and our workforce community to serve all communities to advance Health
Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state and federal laws.
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
As an organization, we are focused on equity, diversity, and inclusion. Specifically, we recognize that profound racism impacts the education, health, and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.
About our Centralized Follow-Up Clinician position
Under the supervision of the Clinician Manager for Centralized Follow-Up [CFU] and the Chief Medical Officer, provides post-visit care to patients seeking reproductive health care in Health Centers in all affiliate states. Supports patients and staff by performing, with accuracy and timeliness, a variety of CFU tasks and incorporates those functions into the overall operations of the affiliate.
What you will be doing!
Providing direct and indirect patient medical care that is evidence-based and aligns with affiliate protocols. Performing tasks within the relevant scope of practice, including but not limited to triage, case management, follow-up on referrals and abnormal laboratory results, patient education, medical records review, and chart review
Maintaining knowledge of the affiliate Medical Standards and Guidelines. Maintaining ongoing competency and continuing education required for licensure and current knowledge needed to perform work tasks.
Exhibiting ongoing proficiency in electronic practice management systems/EHR (Epic), health center policies, procedures, and practices. Providing medical care in the electronic medical record environment. Documenting in medical record and practice management systems. Schedules appointments as needed.
Working within a team environment to render highly professional and technical medical care to patients. Assisting Clinical Services leadership in developing policies and procedures that promote teamwork, quality medical care, and enhanced customer service
Acting as a role model and resource in the development of follow-up systems. Managing communication with patients, colleagues, and persons external to the affiliate in a professional, systematic, and organized manner. Providing quality and efficient telecommunication or electronic customer service to internal and external customers.
Assisting in quality assurance tasks via auditing lab results, referrals, and follow-up plans to ensure completion of follow-up and adherence to established protocols based on affiliate Medical Standards and Guidelines. Completes quality assurance monitoring tools as specified for this department.
Must be willing to orient in surgical/family planning environment to develop in-depth knowledge of health center flow and functionality. Must be willing to orient in remote systems to develop in-depth knowledge of CFU processes.
Key Responsibilities:
The APC is assigned daily to a Centralized Follow-Up role and assumes the duties and responsibilities for that role for that shift; may offer support to other roles as time permits. The following are the major responsibilities across all Centralized Follow-Up Roles that may be needed as part of the CFU APC's responsibilities.
Providing professional and comprehensive medical assessment, evaluation, education, and advice to patients within affiliate protocols. Delegate work to Registered Nurses [RNs] within the scope of that licensure. Assisting and serves as consult resources to CFU/Triage RNs for aspects of patient care that are beyond the RN scope of practice.
Managing follow-up activities for abnormal results or physical findings. Activities may include maintenance of follow-up systems, notification of patients of results, scheduling of appointments, coordination of referrals to appropriate health care resources, and documentation of compliance with recommended medical regimens.
Providing patient education regarding topics within the scope of care provided by the affiliate, including but not limited to contraception, sexually transmitted diseases (including HIV) prevention and treatments, health promotion activities, pregnancy options, gender affirming hormone care, or abortion services. Providing appropriate and medically accurate patient education in support of all services offered by the affiliate.
Checking and responding to messages and communications via printer, fax, email, and EHR tasks. Triages patient calls appropriately based on affiliate protocols. Respond to patient calls by the end of the business day. Responding to MyChart messages within 2 business days. Expediting urgent/emergent calls as needed. Receive, manage, and direct calls in accordance with call management protocols, including but not limited to:
- Routes calls to the appropriate department for continued assistance, as necessary.
- Communicate requests and respond accurately using the appropriate procedures for contacting health centers and/or health center staff.
- Maintain thorough knowledge and understanding of health operations to answer questions and direct calls correctly and appropriately.
In conjunction with/at the request of the CFU Clinician Manager or clinician, assist the Education/Training Department in identifying clinical procedures and CFU processes in need of review for existing staff or new employees. Assists with training, precepting, and mentoring of new or existing staff. Acts as a medical resource for affiliate staff.
In addition to the responsibilities noted above, CFU APCs may be assigned to one or more Centralized Follow-Up APC and RN roles that entail tasks specific to that role, including:
High Level Follow-Up Clinician
- Responsible for initiating and managing more complex follow-up (i.e., post-LEEP, post-vasectomy semen analysis, cancer diagnosis) and for tracking and managing urgent follow-up.
- Interpreting and managing cervical dysplasia results (Pap smear, HPV testing, colposcopy, LEEP);
- Initiating notification for more high-grade findings
- Tasks to CFU RNs to initiate notification for low-grade findings
- Managing cases that require urgent follow-up, including but not limited to ruling out ectopic pregnancy, emergency room referrals, acute procedure complications, and other conditions that require short term follow-up.
- Managing bloodborne and non-bloodborne pathogen exposure incidents, completes documentation appropriately, and ensures outside records from occupational health evaluation are received and completed.
- Follows up with patients scheduled for abortion procedures who may have a medical condition that could affect their ability to complete the procedure at the affiliate (i.e., AB alerts);
- Reviewing all abnormal lab results and/or imaging reports not related to urgent care or within the responsibility of the CFU RNs; initiates/manages follow-up and notifications to patients as appropriate.
- Reviewing non-urgent incoming medical records, abstracts and summarizes them into the EHR, updates any relevant follow-up plans as needed, and coordinates care with the patient as needed.
- Managing long term/non-urgent follow-up of abnormal breast findings, including imaging results.
- Assisting the Prior Authorization Navigator with the Prior Authorization process as needed.
- Performing reproductive health and STI services within the scope of her/his/their license. Services provided include notifying patients of and prescribing treatment for STIs and other minor conditions.
- Completing mandatory reports for State Department of Health reportable conditions.
- Assisting with completing Prescription Drug Monitoring Program queries, if requested by clinicians and/or physicians.
- Performing reproductive health and STI services within the scope of her/his/their license. Services provided include contraceptive method counseling, refilling of medications per approved affiliate protocol.
- In conjunction with the clinician, performance of triage according to affiliate protocol for new and established patients to ensure a timely appropriate response to patient concerns, medical needs, and access to care.
Minimum two years’ experience as an ARNP required.
Current RN and ARNP licenses in Washington State.
Must reside in Washington State.
ARNP and specialty certification required.
Preferred Qualifications:
Women’s Health or Reproductive Health preferred.
Bilingual English/Spanish skills preferred.
Salary Range:
$48.51 - $90.10 hourly
Position Type:
Full-time
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All of our employees must present proof of receiving a current flu shot and two doses of the Covid-19 vaccination prior to their first day of employment.
What we expect from you.
- That you adhere to our code of conduct, policies, procedures, and protocols.
- That you always demonstrate a high degree of professionalism.
- That you take action to support our commitment to diversity, equity, and inclusion.
- That you always support and model our customer service standards.
- That you value continuous learning and seek ongoing training and development.
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; recruit diverse qualified candidates of different backgrounds, lived experiences, and talents; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
As a leading National Reproductive Healthcare service provider, we are dedicated to leveraging every individual’s perspective, passions, and background not only to enhance the work experience of each employee, but also to have a positive impact on care and culture. We want everyone to bring their authentic selves to work every day and feel empowered to share their ideas.
It is through each person’s commitment to fostering an inspiring, equitable, and inclusive environment that we fortify the ability of PPGNHAIK and our workforce community to serve all communities to advance Health
Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state and federal laws.
Salary : $49 - $90
