What are the responsibilities and job description for the Patient Access Representative_Patient Access Center position at Planned Parenthood GNHI?
Why Planned Parenthood?
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
As an organization, we are focused on equity, diversity, and inclusion. Specifically, we recognize that profound racism impacts the education, health, and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.
About our Patient Access Center Representative position
Patient Access Center Representative (PACR) is a key role that serves as the first point of contact for PPGNHAIK patients and provides exceptional customer service by providing information, scheduling appointments, and directing calls as appropriate. PPGNHAIK Patient Access Center is a complex, fast-paced and high call volume environment that requires strong multi-tasking, communication and customer service skills. Our Patient Access Representatives will hand calls from different states and time zones.
What you will be doing!
Utilizing outstanding customer services skills, answering incoming calls and evaluating patient requests.
Scheduling appointment.
Directing calls and providing information with a high degree of accuracy and professionalism.
Key Responsibilities:
Providing non-judgmental, client-oriented care, and providing accurate information by answering questions and providing appropriate resources.
Supporting organizational goals for exceptional customer services, patient experience, patient retention and appointment conversation.
Minimum Qualifications:
High school diploma or equivalent.
Two years of customer services experience.
Preferred Qualifications:
1-2 years in a high-volume call center.
Proficiency in Microsoft Office Suite and other software applications. Experience with electronics health records.
Salary Range:
$19.91 - $26.47 hourly
Position Type:
Full-time
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All of our employees must present proof of receiving a current flu shot and two doses of the Covid-19 vaccination prior to their first day of employment.
What we expect from you.
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; recruit diverse qualified candidates of different backgrounds, lived experiences, and talents; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
As a leading National Reproductive Healthcare service provider, we are dedicated to leveraging every individual’s perspective, passions, and background not only to enhance the work experience of each employee, but also to have a positive impact on care and culture. We want everyone to bring their authentic selves to work every day and feel empowered to share their ideas.
It is through each person’s commitment to fostering an inspiring, equitable, and inclusive environment that we fortify the ability of PPGNHAIK and our workforce community to serve all communities to advance Health
Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state and federal laws.
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
As an organization, we are focused on equity, diversity, and inclusion. Specifically, we recognize that profound racism impacts the education, health, and wellbeing of people in our communities, and we are actively working to address all forms of oppression. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.
About our Patient Access Center Representative position
Patient Access Center Representative (PACR) is a key role that serves as the first point of contact for PPGNHAIK patients and provides exceptional customer service by providing information, scheduling appointments, and directing calls as appropriate. PPGNHAIK Patient Access Center is a complex, fast-paced and high call volume environment that requires strong multi-tasking, communication and customer service skills. Our Patient Access Representatives will hand calls from different states and time zones.
What you will be doing!
Utilizing outstanding customer services skills, answering incoming calls and evaluating patient requests.
Scheduling appointment.
Directing calls and providing information with a high degree of accuracy and professionalism.
Key Responsibilities:
Providing non-judgmental, client-oriented care, and providing accurate information by answering questions and providing appropriate resources.
Supporting organizational goals for exceptional customer services, patient experience, patient retention and appointment conversation.
Minimum Qualifications:
High school diploma or equivalent.
Two years of customer services experience.
Preferred Qualifications:
1-2 years in a high-volume call center.
Proficiency in Microsoft Office Suite and other software applications. Experience with electronics health records.
Salary Range:
$19.91 - $26.47 hourly
Position Type:
Full-time
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All of our employees must present proof of receiving a current flu shot and two doses of the Covid-19 vaccination prior to their first day of employment.
What we expect from you.
- That you adhere to our code of conduct, policies, procedures, and protocols.
- That you always demonstrate a high degree of professionalism.
- That you take action to support our commitment to diversity, equity, and inclusion.
- That you always support and model our customer service standards.
- That you value continuous learning and seek ongoing training and development.
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; recruit diverse qualified candidates of different backgrounds, lived experiences, and talents; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
As a leading National Reproductive Healthcare service provider, we are dedicated to leveraging every individual’s perspective, passions, and background not only to enhance the work experience of each employee, but also to have a positive impact on care and culture. We want everyone to bring their authentic selves to work every day and feel empowered to share their ideas.
It is through each person’s commitment to fostering an inspiring, equitable, and inclusive environment that we fortify the ability of PPGNHAIK and our workforce community to serve all communities to advance Health
Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state and federal laws.
Salary : $20 - $26
