Contact Center Service Navigator - Los Angeles, CA

Planned Parenthood Los Angeles is seeking an experienced Contact Center Service Navigaor with excellent communication and customer service skills to work in our Downtown Los Angeles Headquarters. A Contact Center Service Navigator is a community health professional that focuses on the abortion patients need to access care on both an individual basis, and at a systems level. This position will be a resource to our Call Center Specialists with a focus on patient care and navigating our patients for abortion care and other specialty services at PPLA. This position will focus and support the Call Center with communication from external parties, administrative support focused on services to our patients to streamline access to care for abortion services for patients traveling from out of state in a seamless and timely manner. Additionally this position will answer phone calls to assist with patient care and requests to make appointments for specialty services, addressing questions, and offering service referrals as needed. Creates a positive first impression with callers by providing professional, efficient and caring service. Performs duties to ensure productivity expectations, customer service and compliance standards are maintained. Follow affiliate protocols, policies and procedures and any center-specific policies and procedures. Abides by the organization's mission in performing job duties. Participates as a member of a team providing confidential, quality patient services, allowing patients to maintain a sense of dignity, trust and safety. Demonstrates an understanding of and commitment to quality healthcare and excellent customer service. Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57 years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

All employees of PPLA are defined as Healthcare Workers by current Public Health Orders and are required to receive the seasonal influenza immunization and updated COVID-19 immunization (2024-2025 formula) OR wear a respiratory mask when in contact with patients or working in patient care areas.