Health Center Manager

Planned Parenthood League of Massachusetts (PPLM) has a simple mission: Care. No Matter What. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.

With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.

Under the direct supervision of the site’s Health Center Director and in coordination with clinical leadership, the Health Center Manager (HCM) is responsible for the day-to-day operations of the health center at PPLM including: monitoring the health center budget and visit volume patient trends, and actively problem solve issues that affect the health center. The health center manager works collaboratively with the Director, site-specific center management team and staff to plan, implement, and lead quality improvement strategies (PDSAs) as required for optimal health center performance; using data to guide decision making. The HCM maintains positive collaborative working relationships with all staff members and external stakeholders.

Essential Responsibilites

• Manages the day-to-day operations of the Health Center through appropriate allocation of time(40% on the floor with staff, 20% administrative duties, 20% check ins with staff, 10% self-development, and 10% staff development)
• Supports a work culture that reflects PPLM’s values regarding patients and staff and PPLM’s strategic plan while creating and sustaining a collaborative, highly functioning, and productive work environment
• Works in collaboration with the Health Center Director to develop and monitor the annual budget for the health center
• Works diligently to meet volume and productivity goals; including determining the template for patient schedules
• Uses data dashboards and management tools to improve patient satisfaction, productivity and health center patient flow
• Serves as the primary supervisor for unlicensed Team Leads within the health center. Monitors, and manages performance of health center staff in partnership with licensed clinical leadership
• Works in conjunction with Human Resources to hire, retain and manage disciplinary action (when necessary) of all unlicensed clinical staff
• Works collaboratively with other PPLM departments and staff to establish and maintain high standards of practice for regulatory compliance including HIPAA, OSHA, PPFA, and MDPH and Title X in partnership with clinical and operational leadership
• Acts as designated clinic administrator and ensures compliance with applicable statutes and regulations. When not physically present on site, assign a staff person with appropriate skills and training to act in their place
• Ensures cash management and inventory systems are robust to prevent misappropriation
• Manages appointment templates and works collaboratively with patient administration staff to direct changes to the template to maximize productivity and positive patient experience
• In partnership with the Non-licensed Staff Trainer and clinical and operational leadership, ensures unlicensed staff are adequately oriented and trained to offer excellent customer service and high-quality care to patients
• Works with the Health Center Operations Coordinator to ensure that site licenses are active
• Works with Facilities to ensure that facilities and equipment are maintained
• Manages and addresses patient complaints and risk management issues in partnership with clinical and operational leadership
• Works closely with Human Resources, IT, Finance, Facilities/Purchasing to ensure that systems(inventory management) are functioning effectively and meeting the needs of the health center
• Other tasks and responsibilities as needed
  
  
  
  
  

Qualifications

• BA/BS preferred. Equivalent, relevant experience equally considered
• Health care experience preferred
• 3- 7 years of successful staff management experience preferred
• Bilingual preferred (Mandarin, Spanish, Haitian Creole, Vietnamese, or Portuguese strongly preferred)
• Demonstrates excellent written and verbal communication skills
• Excellent analytical skills, computer skills, and interpersonal and managerial skills. Must be highly organized with the ability to perform consistently well under stress
• Motivated self-starter with the ability to work as part of a team, develop and follow-through on ideas, and lead staff
• Commitment to and experience in positions focused on customer service and satisfaction
• Commitment to PPLM’s mission and goals. Prior experience in health care setting preferred
• Willingness to work during the evenings or on Saturdays as needed
• Willingness and ability to travel to other health center sites as required
  
  
  
  
  

What We Offer

• Health, Dental & Vision Insurance
• Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays
• 403(b) Retirement Plan with 3% company match
• Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance
• Employee Assistance Program
• Flexible Spending Account for medical expenses and/or dependent care expenses
• Paid Parental Leave
• Employee Discounts
  
  
  
  
  

Roles that are denoted as Hybrid require 1 day per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.

Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.