Health Services Specialist I
Full-Time
Hourly Range : $23 USD to $25 USD
Oakland Health Center, Oakland, CA
General Duties :
- Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, prenatal, family medicine, as appropriate to scope of services and health
centers;
Provides patients with accurate information regarding Planned Parenthood services, includingquestions pertaining to contraception, options, and funding sources;
Contributes to achieving health center productivity goals;Screens financial, medical and social history with correct documentation of pertinent informationDemonstrates PPMM customer service standards;Solicits donations from patients per PPMM guidelines.Demonstrate PPMM workplace values and service standards.Follows all patient care standardsFront Office Check-in & Check-out :
Communicates professionally and accurately about services, payment and appointmentscheduling.
Provides paperwork to patients and secures payment and insurance information as needed forbilling purposes.
Enters accurate patient information into Electronic Practice Management System (EPM)Makes Health Center appointments, provides information and appropriate referralsContacts insurance companies to obtain benefit information and authorization for servicesEnsures accuracy of charges and posts charges to EPM for all pay types following establishedpractices and procedures.
Runs end-of-day reports as directed by Center Manager.Responsible for ensuring all charges are entered same day and all charges must be completedby close of business day.
Handles patient check-out, calculates and collects fees, solicits contributions, schedules futureappointments.
Contacts appropriate Health Center staff and billing department personnel as necessary to obtaininformation needed to complete billing and to resolve errors.
Notifies supervisor of discrepancies or unusual occurrences in daily billing or computersoftware / hardware.
Responsible for scanning all documents in patients chart at date of serviceResponsible for completing all billing tasks and corrections within 72 hours of receiptResponsible for following all PPMM financial policies and proceduresPrepares charts for next day appointments; completes confirmation calls and chart prep asneeded.
Back Office Lab & Direct Care : Check-in & Check-out
Performs moderately complex lab testing including : Pregnancy tests, STI / HIV testing from bloodand urine collection and phlebotomy / and venipuncture.
Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logsand running lab report for daily reconciliation.
Completes lab controls as needed.Checks refrigerator temperatures.Cleans instruments, exam rooms, lab area, and autoclave as assigned.Prepares patients for exams and assists in exam room when needed;Provides pregnancy testing, information and referral, schedules PT clients for follow up familyplanning or other appropriate services;
Performs lab work and venipuncture;Prepares examination room with appropriate supplies for examination and cleans room;QUALIFICATIONS
High School Diploma or General Education Diploma (GED)Able to communicate sensitive information across a range of diverse backgrounds (both verbaland written)
General knowledge of Windows based computer applications and willingness to learn newcomputer skills
Ability to work in a busy environment, handling multiple tasks simultaneously withoutcompromising accuracy, attention to detail and respect to patients and staff
REQUIREMENTS
Ability to work at nearby PPMM locations as neededAble to work nights and weekends as required
Salary : $23 - $25
