What are the responsibilities and job description for the Patient Services Associate I - Remote within Iowa, Minnesota, or Nebraska position at Planned Parenthood North Central States?
Description
Planned Parenthood North Central States
Iowa, Minnesota, Nebraska, North Dakota, South Dakota
Patient Services Associate I - Remote within Iowa, Minnesota, or Nebraska
Pay : $19-$26 per hour (experience will be compensated)
Schedule : Full-time, 40 hours per week
Shift times : Primarily Monday - Friday with a start time between 8am - 10am. Rotating evening shifts ending at 8pm, and rotating weekend shifts 1-2 times per month. Hours flexed the following week if more than 40 hrs. worked one week.
Location : Remote / hybrid OR Minneapolis Health Center (1200 Lagoon Avenue, Minneapolis MN 55408)
Job type : Non-Exempt
Union Membership : This position is represented by SEIU.
Questions? Contact Jobs@ppncs.org.
Job Summary :
Under the direct supervision of the Patient Services Manager and general supervision of the Patient Services Senior Manager, the Patient Services Associate I will provide the highest level of customer service, while demonstrating respect, integrity, compassion and dignity to all patients and customers. The Associate I will use a team approach and work cooperatively to ensure all calls and voicemails are answered in a timely manner. Patient Services Associate I's spend about 85% of their time answering inbound calls and voicemails. Patient Services Associates are advocates in implementing our mission of "Advancing and protecting sexual and reproductive healthcare for all." They may perform other related duties as assigned.
Benefits and Perks :
We offer a comprehensive benefits package, including :
- Medical, Dental & Vision Insurance with equity-based premium tiers
- NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations) Services include : 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550 free medications and more!
- HealthiestYou - Virtual Care for employees outside of NICE Healthcare's network. (ND and SD)
- Proximal Health - Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
- Employee Assistance Program
- Continued Education Reimbursement : up to $500 per year & 2 paid CEU days.
- Flex Spending Account
- Life Insurance
- Eligibility for Federal Student Loan Forgiveness
- Paid time off : PTO starting at .05769 accrual rate per hour worked.
- 8 hours volunteer paid time off annually.
- 8 paid federal holidays & 2 paid floating holidays.
- Retirement : 403(b) with employer match, 50% for the first 6% deferred
- 8 weeks Paid Parental Leave
- Pet Insurance
- Bereavement Leave
- Earned Extended Leave
- Free subscription to Headspace App
- Time off to vote.
- Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.
We also offer :
Minimum Qualifications :
Your Day-to-Day Responsibilities :
Customer Service :
Call Handling - Patient Interactions : Registration and Financial Interview :
Appointment Scheduling - Abortion Care Services :
Appointment Scheduling - Family Planning Services :
Service desired
General Patient Inquiries :
Medical records processes
Call Handling - All other Interactions :
Additional Tasks :
General Responsibilities :
About Us :
At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more : Our Mission.
When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.
Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.
This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $500
