Senior Center Director - San Francisco, CA

SUMMARY

The Senior Center Director has direct oversight for the overall development, management, and supervision of center staff and services at the San Francisco Flagship Health Center. The Senior Center Director is responsible for the internal systems, cost-effective functioning and personnel management of the health center while assuring compliance with regional and state regulations and standards, while providing excellent, responsive, patient-centered services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages health center goals regarding number of patients served, patient wait time, appointment show rate, billing, and customer satisfaction.
• Provides clinic supervision in day-to-day health center processes and encourages the development of skills relating to workflow processes.
• Ability to be the public spokesperson interfacing with high level elected and public officials.
• Be the point person to other community clinic partners.
• Manage the health center’s budget.
• Determine appropriate staffing structure, based on patient demand.
• Hires, mentors, and coaches, health center staff. Builds and reinforces a culture where center staff are personally accountable and take pride in their work.
• Promotes identification of needs and problem solving within the center. Identifies areas to integrate and works to improve clinic operations and system.

• Ensures that business and clinical processes are “patient friendly.” Encourages innovation and creative thinking in finding opportunities to serve the patient better. Manages patient complaints.

• Coordinates Quality Assurance program along with Lead Clinician and the Senior Director of Clinical Quality Assurance. Ensures processes are in place and followed for excellent clinical quality and patient and staff safety.
• Leads all Health Center audit activities, including Accreditation.
• Actively participates in Continuous Process improvement activities, including front and back-office optimization work.
• Oversees management of inventory of equipment and supplies.
• Provides direct patient care approximately 10-20% of the time.
• Plans and implements new programs and services as needed.
• Assists in managing specific grants and grant personnel as directed by the Sr. Dir. of Operations and/or Compliance.
• Cultivates collaborative working relationships with community agencies and organizations to meet the community and PPNorCal needs in the region. Represents the organization at meetings, community events, and conferences as requested.
• Provides active supervision and oversight of research functions and personnel, ensuring research activities are fully integrated into health center operations.
• Fosters a positive communication environment including eliciting staff creativity, ideas, and suggestions. Maintains positive employee relations including proactively addressing potential employee concerns/problems.
• Leads, motivates, coaches, and performs on-the-job training for all team members: program managers, non-licensed staff, and clinicians. Participates in a team approach to patient care, being cognizant of and responsive to the needs of patients and all health center team members.
• Displays an effective leadership style with team members. Provides timely feedback and performance evaluation reviews with staff.
• Participates in affiliate Center Management meetings.
• Collaborates with other organizational departments to provide an array of community services.
• Partners with CEO and other members of the team on health center tours and other PPNorCal events.
• Partners with Facilities on SF Flagship building-related maintenance and issues.
• Assists with Board meetings or other PPNorCal events in the Flagship.
• Maintains high level awareness of SF Flagship building usage, including large meetings and conferences.
• Ability to be the public spokesperson, interfacing with high level elected and public officials.
• Act as the point person between PPNorCal and other Bay Area community clinics.
• Role-models and provides leadership in advancement of PPNorCal’s Diversity, Equity, and Inclusion (DEI) commitment and health equity.

SUPERVISORY RESPONSIBILITIES

Supervises Patient Services Manager. May directly supervise other staff and ultimately responsible for a team of 25 employees. Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or five years’ related experience and/or training; or equivalent combination of education and experience. Previous health care or health center management highly desired. Experience with budget development and management highly desired.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, and volume.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of spreadsheet software and word processing software. Knowledge/experience with EHR & EPM systems preferred.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for health care operations and patient treatment.

CERTIFICATES, LICENSES, REGISTRATIONS

Reliable automobile transportation and a valid California Driver's License and insurance required.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Leadership skills including vision, enthusiasm, common sense, proven management skills, and a commitment to excellent customer service and the mission of Planned Parenthood.
• Five or more years of experience in health care supervision/management including personnel management, program management and fiscal management.
• Commitment to working with diverse patient populations with an emphasis on prevention and empowerment.
• Flexibility, creativity, ability to tolerate ambiguity and change, and analyze and adapt to new or changing situations while exhibiting effective leadership skills.
• Ability to set priorities, maintain composure under stress, and provide leadership in a fast-paced environment.
• Ability to influence and secure cooperation from others and consistently demonstrate a solution-oriented approach.
• Ability to communicate effectively, make decisions, solve prob­lems and function as a team leader.
• Excellent organizational skills, a sense of responsibility and a high level of motivation.
• Ability to think and act strategically.
• Bilingual English/Spanish preferred.
• Commitment to quality and equitable health care.

Pay Range: Planned Parenthood Northern California (PPNorCal) supports California’s new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The pay range for this position is: $130,000.00-$140,000.00 annualized salary.

Planned Parenthood Northern California PPNorCal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. PPNorCal is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources to make arrangements.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.