What are the responsibilities and job description for the Assistant Health Center Manager Tier 5 - South Denver Metro position at Planned Parenthood of the Rocky Mountains?
- A Generous Benefits Package valued at over $16,000
- A predictable schedule
Qualifications:
- High school diploma or equivalent
- Previous experience with Planned Parenthood as a Health Center Assistant (HCA) or related health care leadership experience required.
- Excellent customer service skills
- Excellent verbal and written communication skills
- Strong leadership and supervisory attributes
- Ability to be adaptable and function well in an ever-changing environment
- Strong ability to cultivate and maintain a team culture in line with our In This Together (ITT) Values and Services Standards
- Critical thinker
- Solution-focused/Proactive problem solver
- Ability to work autonomously and as part of a team
- Desire to work with all people, irrespective of background, race, or creed
- Aptitude to learn and maintain strong regulatory compliance
- Desire to identify opportunities and implement or improve processes
- Excellent time management skills
- BLS certification required within 3 months of hire (in house training provided)
Essential Functions:
- Supports the Health Center Manager and surrounding sites with operational oversight and tasks as needed.
- Steps in to assist or manage instances of behavior escalation, suspicious encounters, and reportable abuse.
- Identifies events that require incident reports and completes those reports when indicated.
- Proactively takes initiative to solve problems
- Performs all applicable responsibilities of the Medical Receptionist, Medical Assistant and HCA within the health center. This could include but is not limited to caring for patients by working the front desk, in the lab, billing verification, back office, and opening/closing duties.
- Monitors health center flow through patient-centered care strategies that ensure quality patient care, timely appointments, minimized distractions, efficient processes, and engaged staff.
- Monitors health center metrics by accessing the marketplace dashboard to analyze the health center’s overall performance.
- Support the HCM in Leading the team towards the improvement of the health center performance based on the manager’s insight and direction of the Key Performance Indicator goals.
- Partners with the Health Center Manager to ensure operational and regulatory compliance is always maintained by confirming staff are up to date on proper protocols, conducting audits, identifying any area of non-compliance, and taking corrective action.
- Recognizes when operational compliance is at risk and notifies center manager with suggestions to maintain proper compliance.
- Conducts monthly inventory counts and submits on time to accounting.
- Ensures supply stocks are always maintained according to policy and procedure to avoid unnecessary service interruptions.
- Supports staff training program as directed by Learning & Development (L&D) and Health Center Manager.
- Acts as an ambassador of house-wide initiatives, goals, and policies.
- Participates in abortion services including, but not limited to coordinating referrals, scheduling visits, providing education & counseling, and contributing to care.
- May perform other duties as assigned.
Essential Supervisory Functions:
- Acts as a lead for Medical Receptionist, Medical Assistants and HCAs.
- Assists the Health Center Manager with facilitating staff meetings.
- Orients any staff traveling to the health center.
- Creates or assists in the creation and maintenance of staff schedules to ensure appropriate coverage is arranged for each shift.
- Identifies and collaborates with the human resources department when staff require a leave of absence or request an accommodation.
- Assists the Health Center Manager in the recruitment, onboarding, training, transferring, and exiting of all staff, including those that are part of the pod or report to other supervisors.
- Ensures proper implementation of and adherence to policies and procedures and takes disciplinary action in coordination with Health Center Manager, when delegated.
- Models' communication and culture in line with our In This Together Values, Services Standards and REACT model and coaches staff to do the same.
- Motivates employees and ensures a focus on the mission and business.
- Ensures proper implementation of and adherence to policies and procedures and takes disciplinary action in coordination with Health Center Manager, when indicated and delegated.
- Identifies and mitigates risks associated with employment laws such as discrimination and harassment in collaboration with the center manager and human resources department.
- Reviews and analyzes employment data, such as engagement and turnover, and proposes and implements changes.
- Conducts all supervisory responsibilities according to the requirements within the PPRM/Labor Union Collective Bargaining Agreement.
COVID-19 Protocol: Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.
Flu Protocol: All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.
Background Check Required Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More
Education
Required- High School or better
Salary : $29 - $37
